Veeva Vault CRM Integration Lead

Job Title: Integration Lead for Veeva Vault CRM Migration

Own the end-to-end integration workstream for a major pharmaceutical client's migration from Veeva CRM to Vault CRM. Lead the full integration lifecycle from: Discovery, Assessment, Design, Development, Deployment, System Integration Testing (SIT), UAT support, Validation, Hypercare. Manage the integration estate across a multi-organization and multi-geography environment. Act as the primary integration delivery owner and coordination point between: Platform vendor, Partner System Integrators (SIs), Client data teams, Upstream and downstream enterprise system owners. Govern integration tiering, estimation, testing, delivery, and true-up activities. Ensure integrations are delivered on schedule, validated, operational, and observable.

Integration Delivery Ownership

• Own the complete integration delivery lifecycle for all in-scope integrations.
• Manage integration assessment, design, development, deployment, testing, and hypercare.
• Ensure integrations are remediated and operational in Vault without disrupting business operations.
• Confirm and re-baseline the final integration inventory and change types following discovery.
• Identify and incorporate new integrations introduced during the program.

Tiering, Estimation & True-Up Governance

• Govern the Tier Pattern model.
• Apply tier criteria and per-integration counts to drive: Integration rebuild estimates, Per-integration test sizing.
• Manage post-discovery true-up activities.
• Identify in-flight legacy changes and re-baseline integration counts at agreed intervals.

Cross-System & Multi-Vendor Coordination

• Coordinate SME availability across upstream and downstream enterprise systems.
• Sequence testing around release schedules for: ERP, HR, MDM, Marketing Cloud, Monitoring platforms.
• Lead cross-team defect triage and escalation.
• Resolve external team dependencies that could block integration testing.
• Coordinate integration design sign-offs with the platform vendor.
• Lead joint design forums with: Platform vendors, Partner SIs, Client teams.
• Establish conflict-resolution and escalation processes.

Wave Sequencing & Environment Readiness

• Drive integration sequencing across a multi-organization wave plan.
• Coordinate: Environment readiness, Test-data provisioning, Code promotion, Integration deployment.
• Manage dependencies on vendor-owned components, including: Vault Java SDK, Core metadata migration tooling, Data migration tooling.
• Ensure development activities are not blocked by external dependencies.

Testing, Validation & Go/No-Go

• Own end-to-end System Integration Testing (SIT) planning and execution.
• Manage: Test scripts, Test data, Test execution evidence, Defect management, Retesting.
• Ensure upstream and downstream systems actively participate in testing.
• Deliver CSV/validation artifacts according to client standards.
• Maintain complete requirements-to-evidence traceability.
• Provide Go/No-Go recommendations for each migration wave based on: Defect status, Test results, Environment readiness, Validation criteria.

Observability, Hypercare & Transition

• Implement observability and monitoring connections across the integration estate.
• Lead integration hypercare activities against P1/P2 SLAs.
• Establish and manage: War-room processes, Triage cadence, Incident escalation, Production monitoring.
• Transition integrations to steady-state operations.
• Prepare: Runbooks, Operational documentation, Knowledge-transfer materials.
• Conduct knowledge transfer to client Tier 1/Tier 2 support teams.
• Obtain formal handover and transition acceptance.

Required Skills & Qualifications

Veeva / Platform Expertise

• Strong experience with Veeva Vault CRM.
• Strong experience with Veeva CRM (Salesforce-based).
• Experience with Veeva CRM-to-Vault CRM migrations.
• Knowledge of Vault integration components: Vault REST API, Direct Data API, Spark Messaging.
• Strong understanding of: Vault data model, Vault security model, Veeva Align.
• Vault CRM Certified preferred/required.

Integration & Middleware

• Experience with Apache Iceberg and/or Databricks.
• Experience with Snowflake is beneficial.
• Strong knowledge of AWS and Databricks integration patterns.
• Experience with Spark Messaging architecture.
• Strong REST API integration experience at scale.
• Experience with: Informatica PowerCenter, Informatica IICS, Informatica ICRT, MuleSoft, Marketing Cloud automation.

Delivery & Leadership

• Experience with Tier Pattern estimation and true-up governance.
• Strong SIT planning and execution experience.
• Cross-team defect management and triage experience.
• Proven multi-vendor delivery leadership.
• Experience working alongside: Platform vendors, Partner SIs, Client teams.
• Experience leading global onshore/offshore teams across multiple time zones.
• Strong integration program and delivery management skills.

Compliance & Validation

• Experience working in GxP-regulated environments.
• Knowledge of 21 CFR Part 11.
• Experience handling PHI/PII.
• Strong understanding of Computer System Validation (CSV).
• Experience with: IQ/OQ/PQ, Requirements traceability, Validation evidence, Multi-region data residency.

Data & AI

• Experience with Iceberg Lakehouse enablement.
• Experience supporting AI platforms and use cases such as: Customer targeting, Route optimization.
• Experience with MDM integrations.
• Knowledge of Reltio or similar MDM platforms.

Tools & Technologies

• Jira
• GitHub
• ServiceNow
• Splunk or similar enterprise monitoring tools
• AWS: Lambda, Glue
• Databricks
• Veeva Vault Dev/QA/Prod environments
• VDI/Citrix

Certifications & Experience

• Vault CRM Certification.
• Veeva CRM-to-Vault CRM migration experience.
• 7+ years of integration delivery experience.
• Proven experience in a lead role on: Large-scale integration programs, Multi-geography implementations, Multi-system environments, Pharmaceutical commercial programs.
• 10+ years of overall relevant experience.

Desirable Skills

• Databricks
• Veeva Vault Platform
• Veeva CRM
• Amazon Web Services (AWS)
• Data & Analytics
• Apache Iceberg
• Snowflake
• Informatica
• MuleSoft
• Reltio
• Life Sciences / Pharmaceutical domain experience

Keywords

• Veeva Vault CRM
• Veeva CRM
• CRM-to-Vault CRM Migration
• Integration Lead
• Databricks
• AWS
• Apache Iceberg
• Data & Analytics
• SIT / UAT
• CSV / GxP
• REST API
• Spark Messaging
• MuleSoft