Outside Property Associate Claim Representative

Associate Claim Rep, Outside Property

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. This is a field position with a territory in the Hudson area of Massachusetts.

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.

Review, investigate, and document 1st party property claims under close supervision.

Gather information from policyholders, claimants, witnesses, and third-party providers.

Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.

Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.

Provide timely and professional communication to customers, claimants, and internal stakeholders.

Maintain accurate records of claim activity in claim management systems.

Demonstrate openness to continuous learning, particularly in AI and digital transformation.

Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.

In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.

This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.

This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Perform other duties as assigned.

Bachelor's Degree.

Previous internship or work experience in customer service or insurance.

Willingness to obtain an active adjuster license where required by state law.

Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.

Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Ability to exercise sound judgement and make effective decisions within established authority.

Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.

Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.

Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.

Demonstrated openness to continuous learning.

High School Diploma or GED and one year of customer service experience.

Valid driver's license.

Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.