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Mitchell Martin
Business AnalystMitchell Martin • Cincinnati, OH, United States
Business Analyst

Business Analyst

Mitchell Martin • Cincinnati, OH, United States
1 day ago
Job type
  • Full-time
Job description

Business Analyst - Cincinnati, OH - Contract - $49-59 per HR

This position is for a Business Analyst with a focus on the life insurance domain, located in Cincinnati, OH. The role is a contract position requiring onsite presence and involves working with various business teams to gather and analyze requirements for a customer experience platform. The candidate should have experience with telephony and CRM technologies.

Key Responsibilities

  • Collaborate with business teams to gather, analyze, and document requirements for platform implementation.
  • Identify and define integration requirements with business architecture and external application teams.
  • Facilitate sessions to discover new capabilities and assess business value for platform enhancements.
  • Ensure alignment of requirements with enterprise architecture principles and existing applications.
  • Assist development and testing teams to ensure successful validation of implemented functionality.

Qualifications

  • Experience in the life insurance domain, specifically within contact center environments.
  • Proficiency in gathering and validating business requirements for technology platforms.
  • Experience with CRM and telephony technologies.
  • Ability to facilitate requirement discovery and prioritize enhancements.
  • Strong collaboration skills with development and testing teams.

Core Technologies

CRM | Telephony | Customer Experience Platforms

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Business Analyst • Cincinnati, OH, United States

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