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Newhorizonscareergroup
Client Experience CoordinatorNewhorizonscareergroup • Phoenix, Arizona, United States
Client Experience Coordinator

Client Experience Coordinator

Newhorizonscareergroup • Phoenix, Arizona, United States
1 day ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

We are seeking a personable and organized Client Experience Coordinator to support clients throughout the planning and reservation process while helping create a smooth and positive overall experience. This role is well suited for someone who enjoys working with people, communicates professionally, and takes pride in providing attentive service.

Key Responsibilities

  • Communicate with clients to understand preferences, priorities, and service needs
  • Assist with researching and coordinating appropriate options and services
  • Provide clear information and timely updates throughout the planning process
  • Support reservation requests and review details for accuracy
  • Provide confirmations and other important information to clients
  • Assist with questions, modifications, and special requests
  • Follow up with clients when additional information or action is needed
  • Maintain organized and accurate client records
  • Communicate professionally with service providers when necessary
  • Help resolve routine client concerns and identify appropriate next steps
  • Maintain ongoing client relationships through responsive communication and follow-up
  • Support a consistent and positive client experience from initial inquiry through completion

Qualifications

  • Strong interpersonal and communication skills
  • Customer-focused and professional approach
  • Excellent attention to detail
  • Good organizational and time-management abilities
  • Ability to listen carefully and understand individual client needs
  • Comfortable using online systems and digital communication tools
  • Ability to manage multiple requests and priorities
  • Ability to work independently
  • Reliable follow-through and problem-solving skills
  • Previous experience in customer service, hospitality, client relations, administration, reservations, or a related field is helpful but not required

Training & Support

  • Remote work environment
  • Structured initial training
  • Ongoing role-specific training
  • Access to online tools and resources
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Client Experience Coordinator • Phoenix, Arizona, United States

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