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iMPact Business Group
Sales Support RepresentativeiMPact Business Group • Chandler, AZ, US
Sales Support Representative

Sales Support Representative

iMPact Business Group • Chandler, AZ, US
20 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Our client, a Global Medical Device Manufacturer, has an immediate opening for an Sales Support Representative for a 6-month+ Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in a highly collaborative and professional environment.

8am to 4:30pm Shift (Central Time Zone) Virtual role

Responsibilities and Requirements

  • Provide phone support for inquiries from sales and healthcare professionals
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
  • Prepare product or service reports by collecting and analyzing customer information
  • Maintain customer pricing in ERP system, including entering contracts as required
  • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
  • Implement procedures to manage inventory shelf life and expiry records

Requirements

  • 2+ years of experience required, Bachelor's degree preferred
  • 2+ years of working with equipment contracts and service level agreements
  • Must have Skills:
    • Analytical-experience working with data to solve problems and develop processes
    • Organized
    • Communication (customer service orientation)
    • Experience with Microsoft Office
    • Proficiency in Excel including pivot tables and various functions
    • PowerBI Skills a plus
    • SAP and or SaleForce experience highly desired.
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Sales Support Representative • Chandler, AZ, US

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