7AI is seeking a Technical Account Manager to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional role for someone who combines strong customer success leadership with technical implementation depth and operational execution. You'll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption.
As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes.
You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You'll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle.
Technical Account Manager • Boston, MA, United States
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