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Avamere Skilled Advisors, LLC
Guest Services Coordinator - KeizerAvamere Skilled Advisors, LLC • Keizer, OR, US
Guest Services Coordinator - Keizer

Guest Services Coordinator - Keizer

Avamere Skilled Advisors, LLC • Keizer, OR, US
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Guest Services Coordinator

Status: Full Time

Schedule: Thursday-Saturday 7:30pm-7:00am

Location: Avamere Court at Keizer

Apply at www.TeamAvamere.com

Job Summary

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.

Essential Duties and Job Responsibilities

  • Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
  • Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
  • Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
  • Conducting facility tours for prospective residents and their families.
  • Facilitating introductions to caregivers and other departments.
  • Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
  • Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.
  • wearing identification badges.
  • Answering phones, managing resident call lists, and redirecting calls appropriately.
  • Responding to general questions and concerns, providing information about facility services, and making recommendations.
  • Documenting and escalating feedback and issues to ensure timely resolution.
  • Handling and distributing mail and packages.
  • Scheduling appointments for residents with medical staff or other professionals.
  • Reporting any changes in a resident's condition or behavior to the appropriate medical staff.
  • Collaborating with other departments to ensure seamless service delivery.
  • Ensuring the reception area is clean, organized, and inviting.
  • Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.

Requirements

Requirements and Qualifications

  • One or more years of experience in a clerical position in healthcare setting.
  • Must maintain and have active CPR/BLS during employment
  • Have a passion for caregiving and enhancing the quality of life for our residents

Benefits

At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

  • Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
  • 401 (k) Plan: After 90 days of employment, with matching program.
  • Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
  • EAP Canopy with unlimited telehealth mental health visits.
  • Continuing Education and Higher Education Reimbursement.
  • Generous employee referral bonus program.
  • Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
  • Professional Development: Opportunities for growth and development within the company.
  • Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.

Avamere is an Equal Opportunity Employer and participates in E-Verify.

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Guest Services Coordinator - Keizer • Keizer, OR, US

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