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Pembroke & Co., Inc.
Truck Dispatcher - BrokerPembroke & Co., Inc. • Auburn, ME, US
No longer accepting applications
Truck Dispatcher - Broker

Truck Dispatcher - Broker

Pembroke & Co., Inc. • Auburn, ME, US
21 days ago
Salary
$28.00–$33.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • Short-term Disability
  • Life insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Position Overview
Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.

Key Responsibilities

  • Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
  • Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
  • Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
  • Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner
  • Partner with brokerage contacts and internal teams to ensure efficient load planning and execution
  • Coordinate with brokerage department to qualify carriers and administer paperwork
  • Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
  • Ensure compliance with applicable local, state, and federal regulations

What We’re Looking For

  • 5+ years of hands-on tractor-trailer dispatch experience (required)
  • Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment
  • Working knowledge of ICC regulations and safety awareness (preferred)
  • Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)
  • Ability to troubleshoot and predict problems before they arise
  • Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment
  • Effective communication skills and an ability to interact with drivers, customers, and internal teams
  • Strong organizational skills and an ability to work swiftly between multiple projects

What to Expect

  • A reliable schedule (Monday through Friday, 8:00 AM – 5:00 PM and overtime opportunities available)
  • A primary work location in south-central Maine
  • Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)

Why Join Us?

  • We are an established Maine-based company with 40 years of industry experience
  • We have many long-tenured employees and believe in a community-focused culture
  • We are committed to safety

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Truck Dispatcher - Broker • Auburn, ME, US

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