Office Manager

ROLE SUMMARY

The Office Manager at Chick-fil-A 101 & Telephone and Chick-fil-A Riverpark is responsible for managing all administrative, organizational, and office functions to support the restaurant’s daily operations. This role oversees independent contractors performing office work, supports recruiting and onboarding efforts, and ensures that team communication and documentation are accurate and timely. The Office Manager also handles general office management tasks, file maintenance, and financial documentation while supporting the People & Support Director and Owner/Operator.

This position requires a highly organized, detail-oriented professional who is flexible, proactive, and committed to excellence. While primarily an administrative role, the Office Manager may occasionally assist in restaurant operations and serve customers based on business or marketing needs.

KEY RESPONSIBILITIES

Administrative & Office Management

• Oversee daily office operations and ensure a clean, organized, and professional workspace
• Manage independent contractors performing office or administrative tasks and verify quality of work
• Maintain office supplies, technology, and general inventory to support restaurant and office operations
• Organize and maintain filing systems (digital and physical) for team member records, invoices, and operational documents
• Handle confidential information with discretion and maintain data security
• Coordinate document preparation, editing, and distribution for policies, manuals, and reports
• Schedule and coordinate meetings, take detailed notes, and distribute meeting summaries to relevant parties

Team Member Recruiting & Support

• Assist with posting job listings and managing applicant flow on multiple hiring platforms
• Screen applicants, schedule interviews, and communicate with candidates in a professional and timely manner
• Support the interviewing, selection, and onboarding process for new team members
• Serve as the primary point of communication for new hires, providing uniform details, start dates, and key onboarding information
• Maintain and audit employee files to ensure compliance with Chick-fil-A and regulatory requirements

Financial & Compliance Support

• Handle cash deposit documentation and reconcile against operational records
• Assist with cash audits and report any discrepancies to the People & Support Director or Owner/Operator
• Track and process invoices, receipts, and expense reports as assigned
• Support with internal audits and maintain accurate records for compliance and inspections

Team Communication & Operations Support

• Serve as a liaison between leadership and team members, ensuring clear communication on policies and announcements
• Manage uniform ordering, inventory, and distribution for team members
• Assist with internal projects, process improvements, and event planning as needed
• Occasionally assist in the restaurant or drive-thru to serve guests during peak hours or special events
• Perform other administrative and operational tasks as assigned by the People & Support Director or Owner/Operator
• Flexibility to take on new responsibilities as the business evolves to meet operational and organizational needs

WHO WE ARE

• Our purpose is to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
• Voted America’s favorite and one of the fastest-growing restaurants in the country
• Industry leader in customer service and hospitality
• Strong values of Care, Excellence, Teamwork, and Hustle
• Individually owned and operated by Robert Shaffer
• We invest in our team with leadership development and growth opportunities

BENEFITS

• Pay: $25/hour
• 401K eligibility
• Health insurance subsidy (full-time)
• College scholarship opportunities (Up to $2,500/year)
• Free meals while working
• Closed Sundays, Thanksgiving, and Christmas
• Positive and professional work environment

HOURS & EXPECTATIONS

• Full-time or Part Time role, typically Monday–Friday
• Rare early mornings, evenings, or weekend shifts as business needs require
• Must be able to handle multiple responsibilities in a fast-paced environment with attention to detail

Chick-fil-A 101 & Telephone in Ventura is a local small owned business. This Chick-fil-A Franchisee is an equal employment opportunity employer and considers all applicants without regard to any protected status, classification or factor, in accordance with the requirements of all federal, state and local laws. Applicants requiring reasonable accommodations to the application and/or interview process should notify the Franchisee.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.