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Ottava Via
ManagerOttava Via • Detroit, MI, US
Manager

Manager

Ottava Via • Detroit, MI, US
2 days ago
Job type
  • Full-time
Job description

Position Overview

The Restaurant Manager is responsible for overseeing daily operations, driving service excellence, and fostering a positive, professional work environment. This role balances guest relations, team leadership, and financial accountability, while upholding Ottava Via’s brand standards.

Responsibilities

  • Supervise and coordinate daily front-of-house operations (lunch and dinner service)
  • Lead, train, schedule, and mentor FOH staff (servers, hosts, bartenders, bussers)
  • Ensure service quality, timing, and consistency across all shifts
  • Manage reservations, seating flow, and guest communications
  • Collaborate with kitchen leadership on menu changes, specials, and timing
  • Handle guest feedback and implement service recovery strategies
  • Monitor and control budgets, labor, and cost of goods; maintain P&L targets
  • Oversee inventory, ordering, and vendor relations
  • Ensure compliance with food safety, sanitation, and liquor laws
  • Support marketing and promotions in partnership with ownership
  • Create and maintain a strong, positive team culture

Requirements

  • 3–5+ years of restaurant management or supervisory experience (upscale casual, fine dining, or Italian preferred)
  • Proven ability to lead and motivate teams of 20–50 staff
  • Strong background in guest service, conflict resolution, and staff training
  • Experience with budgets, P&L management, inventory, and scheduling
  • Excellent communication, organizational, and multitasking skills
  • ServSafe (or equivalent) certification required; alcohol service certification preferred
  • Bachelor’s degree in Hospitality Management, Business, or related field a plus, but not required

Skills & Qualities

  • Hands-on leadership and coaching mindset
  • Financial acumen and attention to detail
  • High emotional intelligence and calm under pressure
  • Ability to balance guest satisfaction with business profitability
  • Comfortable with POS, reservation, and restaurant management systems
  • Alignment with Ottava Via’s mission of rustic Italian hospitality

Compensation & Benefits

  • Competitive salary, commensurate with experience
  • Performance-based bonuses
  • Dining discounts and perks
  • Opportunities for growth and professional development

How to Apply

Submit your resume and a brief cover letter describing why you’d be a strong fit for Ottava Via’s leadership team.

Centered right in the heart of Corktown, Detroit, Ottava Via serves homemade Italian dishes in a warm and inviting setting. Patio seating and an outdoor Bocce Ball court is available

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Manager • Detroit, MI, US

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