Account Fulfillment Coordinator - Customer Service

About the Company

Olea Kiosks Inc. is a premier designer and manufacturer of self-service kiosks, delivering custom solutions across healthcare, hospitality, retail, and entertainment industries. With a legacy of innovation and craftsmanship, Olea combines high-quality design with precision engineering to deliver powerful experiences for some of the world’s most recognizable brands. Our team thrives on solving complex challenges with creativity, agility, and a customer-first mindset.

About the Role

As an Account Coordinator, you will be the operational backbone of our Customer Experience team, owning the end-to-end coordination of customer orders from intake through delivery. You'll manage a portfolio of active accounts, keep customers informed and confident at every stage, and serve as a trusted point of contact both internally and externally.

What You’ll Do

• Manage a portfolio of 25+ active orders simultaneously, maintaining accuracy, timeliness, and alignment with customer specifications across all accounts.
• Serve as the primary day-to-day point of contact for assigned customers — proactive, responsive, and dependable from first introduction through final delivery.
• Provide milestone-based updates to customers, ensuring they are never left chasing status on their own orders.
• Review and validate incoming orders against job sheets, quotes, and purchase orders to confirm configurations, quantities, and delivery requirements before production begins.
• Track order progress across Engineering, Procurement, Manufacturing, and Accounting — surfacing risks and delays early with clear communication and a solutions-first approach.
• Participate in the joint Sales-to-CX handoff for new accounts, establishing a strong first impression and continuity of relationship from the start.
• Monitor customer-supplied components and third-party dependencies, proactively flagging anything that could impact delivery timelines.
• Communicate primarily through email with strong written clarity, supported by phone and video calls during custom development cycles or when direct conversation adds value.
• Triage inbound customer requests accurately — resolving what falls within your authority and escalating appropriately when broader input is required.
• Coordinate a clean handoff to the Support team for post-delivery service and spare parts needs.
• Maintain accurate, up-to-date records in Monday.com and ABAS to ensure internal visibility into account and order status across the organization.
• Contribute to process improvement initiatives, SOP documentation, and internal tools as the team continues to build more scalable systems.

Why This Role Matters

Our customers rely on seamless coordination to ensure their kiosks are built and delivered exactly as promised. As an Account Coordinator, you are the voice of confidence throughout that process — bridging Sales and Operations, resolving challenges before they escalate, and upholding Olea's standard of excellence on every order. The relationships you build and the outcomes you own directly shape how our customers experience Olea.

Why You’ll Love Working at Olea

At Olea, you’ll be part of a collaborative, solutions-driven team that values initiative and accountability. We’re a growing company with a strong culture of craftsmanship, innovation, and customer obsession. Here, your contributions directly impact our customers’ success — and your own career trajectory.

Compensation & Schedule

• Status: Full-Time, Non-Exempt (Hourly)
• Schedule: Monday to Friday, with core hours between 6:30 a.m. to 5:00 p.m.
• Location: On-site at our Cerritos, CA facility
• Starting Pay: $31 to $35 per hour

Ready to Apply?

If you're organized, proactive, and excited to grow within a high-impact customer-facing role, we’d love to hear from you. Join Olea and help deliver the future of self-service technology.

Requirements

The ideal candidate will possess the following knowledge, skills, and abilities:

• 2+ years of experience in account coordination, order fulfillment, customer success, or a similar operations-focused role.
• Proven ability to manage a high volume of concurrent accounts or projects with strong organizational discipline.
• Strong written communication skills — clear, professional, and proactive. You write well and know when to pick up the phone.
• A personable, customer-first presence that naturally builds trust without needing to sell.
• Experience working cross-functionally in a fast-paced environment, coordinating across multiple internal teams.
• Familiarity with ERP systems (e.g., ABAS), project tracking tools (e.g., Monday.com), and Microsoft Office Suite.
• High attention to detail, strong follow-through, and a genuine sense of ownership over your accounts.
• Comfortable with ambiguity and shifting priorities — custom manufacturing moves fast and no two days are identical.
• Bilingual in English and Spanish is a plus.

Benefits

At Olea Kiosks, we believe that taking care of our team is just as important as taking care of our customers. When you join us, here’s what you can look forward to:

• Competitive Pay — Starting at $30 to $32 per hour.
• Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
• Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
• 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
• Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
• Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
• Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
• Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.