Quality Control Manager (Hybrid)

Quality Control Manager

Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a Quality Control Manager to support KPS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Quality Control Manager will be responsible for establishing, implementing, and enforcing an independent Quality Control (QC) function across IT programs and delivery activities. The IT Quality Control Manager operates independently of delivery teams and reports directly to the Program Manager, providing objective oversight of deliverable quality, compliance, release readiness, and adherence to contractual, regulatory, organizational, and program-specific requirements.

The Quality Control Manager owns and maintains the Quality Control Plan (QCP) and establishes inspection, testing, sampling, acceptance, defect management, and corrective action processes. This role ensures that products, services, technical artifacts, documentation, software releases, and other program deliverables meet defined quality standards before submission to the Government or other external stakeholders.

The position serves as an independent quality advocate, ensuring that schedule or delivery pressures do not compromise quality, compliance, or Government acceptance.

Key Responsibilities:

• Quality Control Governance
• Inspection, Testing & Sampling
• Defect & Escape Management
• Root Cause Analysis & Corrective Action
• Release & Government Submission Authority
• Compliance & Audit Readiness
• Program Reporting & Continuous Improvement

Desired Experience:

• Experience, exposure and understanding of cloud technologies, PaaS and SaaS, etc.
• 8+ years of progressive experience in IT quality assurance, quality control, software quality, systems engineering, testing, compliance, or related disciplines.
• 5+ years of experience leading quality programs or quality functions within complex IT or technology environments.
• Demonstrated experience operating an independent quality function separate from delivery teams.
• Experience developing and managing Quality Control Plans, Quality Assurance Plans, inspection procedures, quality gates, and acceptance criteria.
• Experience with inspection and sampling methodologies for technology deliverables.
• Demonstrated experience managing defects, nonconformances, quality escapes, corrective actions, and preventive actions.
• Experience conducting root cause analysis and validating corrective action effectiveness.
• Experience establishing release readiness criteria and independent release assessments.
• Experience supporting Government contracts, Federal agencies, regulated environments, or other highly controlled environments is strongly preferred.
• Experience interpreting contractual requirements, statements of work, technical requirements, acceptance criteria, and compliance obligations.
• Experience with software development, systems integration, infrastructure, cybersecurity, cloud, data, or enterprise application environments.
• Experience working with Agile, Waterfall, DevSecOps, or hybrid delivery methodologies.
• Experience managing quality across multiple projects, vendors, subcontractors, and geographically distributed teams is preferred.

Education:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Quality Management, Business Administration, or a related field required.
• Master's degree in relevant technical, business, or quality discipline is preferred.
• Professional certification in quality, testing, project management, or process improvement is preferred.

Security Requirement:

• This position requires the candidate to be able to obtain a Public Trust.

Preferred certifications may include:

• Certified Quality Auditor (CQA)
• Certified Quality Engineer (CQE)
• Certified Software Quality Engineer (CSQE)
• Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• Certified ScrumMaster or comparable Agile certification
• ITIL certification
• Six Sigma Green Belt or Black Belt

Required Skills and Competencies:

Independent Quality Leadership:

• Demonstrated ability to maintain independence and objectivity from delivery and development teams.
• Strong understanding of quality governance, quality control principles, and quality management systems.
• Ability to make objective quality decisions based on documented requirements and evidence.
• Demonstrated willingness and ability to challenge delivery teams and leadership when quality requirements are not met.
• Strong judgment and integrity when balancing quality, schedule, cost, and mission requirements.
• Ability to exercise documented authority to reject deliverables or stop releases when established criteria are not satisfied.

Quality Control & Inspection:

• Strong knowledge of Quality Control Plans and quality management processes.
• Expertise in developing inspection plans, checklists, sampling approaches, acceptance criteria, and quality gates.
• Ability to assess the completeness, accuracy, consistency, and compliance of complex IT deliverables.
• Strong understanding of verification, validation, testing, inspection, and acceptance processes.
• Ability to establish measurable quality standards and performance indicators.

Defect & Corrective Action Management:

• Strong experience with defect lifecycle management.
• Ability to establish defect severity and priority models.
• Experience tracking quality escapes and analyzing defect trends.
• Strong root cause analysis and structured problem-solving skills.
• Experience developing, tracking, and validating corrective and preventive actions.
• Ability to distinguish symptoms from systemic process or technical causes.

Compliance & Risk:

• Strong understanding of IT governance, regulatory compliance, contractual requirements, and quality controls.
• Ability to interpret requirements and translate them into measurable inspection and acceptance criteria.
• Strong risk identification, assessment, mitigation, and escalation skills.
• Experience maintaining audit-ready documentation and objective quality evidence.

Communication & Stakeholder Management:

• Excellent written and verbal communication skills.
• Ability to communicate quality findings to technical teams, business stakeholders, executives, Government representatives, and external auditors.
• Strong facilitation, negotiation, conflict-resolution, and influencing skills.
• Ability to clearly document quality decisions, findings, risks, and recommendations.
• Strong executive presence and ability to communicate difficult quality decisions professionally.

Desired Skills and Competencies:

• Experience supporting Federal Government IT programs and Government acceptance processes.
• Knowledge of Federal acquisition, contracting, and IT governance environments.
• Familiarity with Government quality and compliance frameworks and applicable industry standards.
• Experience with CMMI, ISO 9001, ISO/IEC 20000, ISO/IEC 27001, NIST, or similar frameworks.
• Experience with DevSecOps quality controls and automated testing.
• Knowledge of software development lifecycle and systems development lifecycle processes.
• Experience integrating quality controls into Agile and continuous delivery environments.
• Experience with automated testing, test management, requirements traceability, and continuous integration/continuous delivery practices.
• Familiarity with tools such as Jira, Azure DevOps, ServiceNow, Rally, Quality Center/ALM, or equivalent platforms.
• Experience developing quality dashboards and executive-level reporting.
• Six Sigma, Lean, or other process improvement experience.
• Experience developing organizational quality maturity models and improvement roadmaps.
• Strong data analysis skills and ability to use quality metrics to identify trends and predict risk.

Key Performance Indicators:

• Deliverable acceptance rate.
• First-pass quality rate.
• Defect density and severity trends.
• Defect aging and closure rates.
• Quality escape rate.
• Repeat defect rate.
• Corrective action closure rate and effectiveness.
• Inspection and sampling compliance.
• Release readiness compliance.