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Penmac Staffing
Customer Service ManagerPenmac Staffing • Springfield, MO
Customer Service Manager

Customer Service Manager

Penmac Staffing • Springfield, MO
17 days ago
Job type
  • Full-time
Job description

Pay: $19.25 per hourSchedule: Full-Time, Tuesday - Saturday, 8:45 a.m. - 5:30 p.m.

Penmac Staffing is seeking a Customer Service Manager for a full-time opportunity with a nonprofit retail organization in the Springfield, Missouri area. This leadership role oversees daily sales floor operations, supervises staff and volunteers, ensures excellent customer service, and maintains a clean, safe, and organized retail environment. The Customer Service Manager plays a key role in supporting store operations while generating revenue that supports the organization's mission and services within the community.

Requirements

  • Minimum of 2 years of retail, warehouse, customer service, or store leadership experience preferred
  • Strong interpersonal and communication skills
  • Ability to lead, motivate, and train employees and volunteers from diverse backgrounds
  • Basic computer skills and familiarity with point-of-sale (POS) systems
  • Strong organizational and problem-solving abilities
  • Ability to work in a fast-paced retail and warehouse environment
  • Knowledge of building materials, tools, or construction is a plus
  • Commitment to teamwork, customer service, and workplace safety
  • Ability to lift up to 50 pounds and stand for extended periods

Responsibilities

  • Supervise daily sales floor operations and provide direction to staff and volunteers
  • Deliver exceptional customer service and help customers find products that meet their needs
  • Train employees and volunteers on customer service, safety procedures, and store policies
  • Foster a positive, mission-driven work environment focused on teamwork and accountability
  • Monitor inventory levels and ensure merchandise is stocked, organized, and properly displayed
  • Manage donated inventory placement to maximize sales and maintain an appealing sales floor
  • Provide feedback regarding inventory trends, product demand, and stock levels
  • Conduct regular walkthroughs to ensure cleanliness, safety, and presentation standards are maintained
  • Enforce company policies regarding safety, attendance, dress code, and operational procedures
  • Assist with cashiering, receiving, and other store functions as needed
  • Support overall store performance and operational goals

If you enjoy retail leadership, customer service, and making a positive impact in your community, we encourage you to apply.

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Customer Service Manager • Springfield, MO

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