Manager, Enterprise Systems Enablement

Manager, Ai Enterprise Enablement

The Manager, AI Enterprise Enablement serves as a strategic business and technology partner responsible for driving enterprise-wide system adoption, digital transformation initiatives, and AI-enabled business capabilities across Brand Advocacy Solutions (BAS) teams. This role partners closely with IT, HR, Finance, Operations, and business leaders to ensure successful implementation, readiness, adoption, governance, and continuous improvement of enterprise platforms such as Oracle Fusion, UKG, Salesforce, Microsoft 365, Copilot, and other business-critical technologies. The role combines program leadership, change enablement, stakeholder engagement, and operational governance to accelerate enterprise value realization and business outcomes.

Bachelor's degree in Business, Information Systems, Information Technology, Operations Management, Computer Science, Project Management, or a related field.

Work Experience Requirements:

• 5 or more years of experience in enterprise systems support, business operations, technology programs, project management, HRIS/ERP/CRM support, change enablement, or related roles.
• Experience supporting enterprise software platforms such as Oracle HCM, Oracle Fusion, UKG, Salesforce, Microsoft 365, or similar business systems preferred.
• Demonstrated ability to gather stakeholder requirements, assess business impacts, support system transitions, coordinate launch/readiness activities, and track operational outcomes.
• Strong analytical skills, including the ability to evaluate business impacts, process efficiency, data quality, issue trends, support themes, and operational readiness.
• Excellent communication and presentation skills, with the ability to translate system changes, technical concepts, and support needs into clear business guidance for stakeholders.
• Proven ability to coordinate cross-functional work across technology, HR, Finance, Operations, Legal, Procurement, vendors, leadership, and business stakeholders without direct authority.
• Ability to travel occasionally (up to 10%) as needed to support business meetings, system transitions, stakeholder workshops, training events, and organizational initiatives.

Preferred experience:

• Enterprise digital transformations
• Program or Project Management methodologies
• AI adoption, change management, or technology enablement initiatives
• Microsoft 365, Copilot, Oracle Fusion, UKG, Salesforce, or related enterprise platforms
• Organizational change management, business process improvement, or enterprise PMO environments

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acosta is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use.