Departmental Quality Specialist – Laboratory | Orlando Health Lakeland Highlands

Position Summary A Day in YOUR Life as a Departmental Quality Specialist The Departmental Quality Specialist coordinates a variety of advanced and highly complex departmental-level quality activities and projects. Location: Lakeland Highlands Hospital 4000 Lakeland Highlands Road Lakeland, FL 33812 Responsibilities Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate. Recommends system usage improvements to enhance departmental workflow and efficiency. Prepares the department for system upgrades or maintenance. Performs occasional informal end user system training on various departmental specific applications. Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools. Develops non-networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file-sharing. Participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services. Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services. Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies. Monitors system performance and reports problems to Information Services for subsequent vendor follow-up if/as necessary. Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety. Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Understands the core business practices of the department. Cross-trains other team members as necessary to provide backup. Documents processes and activities. Provides on-call support as needed. Perform Specimen collection procedures, specimen receiving, and processing as needed it. Responsible for an active role in the Lab Quality Improvement Program. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Orlando Health team members enjoy: Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs Responsibilities This position performs core functions that may include, but are not limited to, the following: • Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate. • Recommends system usage improvements to enhance departmental workflow and efficiency. • Prepares the department for system upgrades or maintenance. • Performs occasional informal end user system training on various departmental specific applications. • Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools. • Develops non-networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file-sharing. • Participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services. • Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services. • Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies. • Monitors system performance and reports problems to Information Services for subsequent vendor follow-up if/as necessary. • Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety. • Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications Required Qualifications Education/Training Bachelor’s degree in healthcare or related field required. Licensure/Certification Hold Nationally recognized certification (MT, ASCP, CLS or NCA) by the American Society of Clinical Pathologist (ASCP) eligible. Experience Five (5) years of laboratory experience.This position performs core functions that may include, but are not limited to, the following: • Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate. • Recommends system usage improvements to enhance departmental workflow and efficiency. • Prepares the department for system upgrades or maintenance. • Performs occasional informal end user system training on various departmental specific applications. • Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools. • Develops non-networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file-sharing. • Participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services. • Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services. • Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies. • Monitors system performance and reports problems to Information Services for subsequent vendor follow-up if/as necessary. • Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety. • Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Required Qualifications Education/Training Bachelor’s degree in healthcare or related field required. Licensure/Certification Hold Nationally recognized certification (MT, ASCP, CLS or NCA) by the American Society of Clinical Pathologist (ASCP) eligible. Experience Five (5) years of laboratory experience.