Financial Aid Assistant II - Financial Aid

Financial Aid Customer Service Representative

Provide customer service and document processing support for the financial aid process. Resolve more difficult financial aid and customer service issues.

Typical Allocation of Duties:

• Analyze and process documents - 25%
• Resolve problems - 15%
• Finalize applications - 15%
• Scans and indexes documents. Maintain files - 20%
• Provide information and assistance - 25%

Supervisor Expectations:

• Request and post Graduate Assistantship tuition differentials each semester.
• Post external scholarships in Banner and Microsoft Access.
• Post Georgia Student Finance applications (GSFAPPs) for HOPE and Zell Miller Scholarship.
• Process HOPE and Zell Miller transient requests.
• Process Selective Service requirements and respond to related inquiries.
• Process Georgia HERO Scholarship applications.
• Process Georgia Public Safety Memorial Grant applications.
• Complete and process ad hoc scholarship verification.
• Process time sensitive athletic scholarship non-renewal letters.
• Evaluate students for Federal Work-Study eligibility.
• Review and approve scholarship thank-you letters in Scholarship Universe.
• Notify scholarship recipients in Scholarship Universe.

Required Experience: High School Diploma and three (3) years of related work experience.

$17.47/hr ($36,328/annual)

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.

Applicants are required to provide: professional references with current contact information documentation of academic credentials employment history. Please note that during the search process, VSU reserves the right to: ask candidates who will serve in Positions of Trust to disclose criminal record history during the initial screening process and prior to a conditional offer of employment, view social media outlets, and remove job postings without additional notification. Employment is contingent upon: successful completion of a background check investigation, including a criminal background check reference checks Employment may also be contingent upon the job-based requirements if applicable for your position: satisfactory credit check successful completion of a Motor Vehicle Report (MVR) pre-employment drug testing confirmation of credentials After initial hiring, employees will be required to successfully complete all of the following training: New employee orientation VSU's Annual Compliance Training: USG Ethics Policy Conflict of Interest/Outside Activities Policy Drug Free Workplace Sexual Misconduct and Title IX Family Educational Rights and Privacy Act (FERPA) Motor Vehicle Policy Workers Compensation (new hires) Georgia Open Records Act (new hires) USG Cybersecurity Training (required twice yearly) Job-specific training such as: FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at croark@valdosta.edu.

Valdosta State University may provide employment-based immigration sponsorship for select positions when consistent with institutional needs, University policy, and applicable law. Sponsorship is considered on a case-by-case basis and is not available for all positions. Applicants who anticipate requiring employer sponsorship now or in the future are encouraged to contact Human Resources early in the recruitment process with questions regarding sponsorship eligibility.

The Jeanne Clery Campus Safety Act requires institutions of higher education to publish an Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics for the three previous calendar years of reported crimes that occurred on campus; in or on certain non-campus buildings or property owned or controlled by our institution; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and fire safety policies and statistics. The ASFSR is published annually by October 1 and is available online at: You may request a paper copy of the report by emailing openrecords@valdosta.edu.