BI Delivery & Operations Lead, UK

Accountabilities 1. Accountable Delivery of Work Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers. 2. Operational Excellence & Stability Ensures day to day operations run smoothly by: • Maintaining reliable processes • Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed. • Ensuring continuity of service and minimal disruption • Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders. 3. BI Operating Model & Standard Operating Procedures Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function. 4. Leadership & Development of BI Administrators Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels. 5. Planning, Prioritisation & Capacity Management Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership. 6. Delivery Governance & Ways of Working Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements. 7. Continuously Improve Delivery Mechanism Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership. Key Internal Stakeholders & Relationships • Operational stakeholders • Performance teams • Business Intelligence & Insight team • Business Finance teams • Technology - Data & Analytics team • Technology Platform teams • Business Planning (WFM) teams • Operational leaders • PMO Key External Stakeholders & Relationships • Operational system providers and platform partners • External consultants (where applicable) Essential • Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality. • Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands. • Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies. • Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit. • Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead. • Demonstrable experience ensuring operational stability, including managing incidents, risks, dependencies, and service continuity. • Experience leading or coordinating operational teams, such as BI Administrators or support functions, to deliver reliable day-to-day service. • Strong stakeholder communication skills, with the ability to provide clear delivery updates, manage expectations, and maintain confidence in delivery outcomes. • Ability to identify delivery inefficiencies and implement improvements to processes, tooling, or ways of working. • Experience using delivery and workflow tools (e.g. Jira, Azure DevOps, or similar) to support planning and transparency, without overengineering process. • Experience supporting multiteam or cross functional delivery, coordinating across technical and nontechnical groups. Desirable • Experience working specifically within Business Intelligence, Data, or Analytics teams, with an understanding of BI lifecycle, dependencies, and operational challenges. • Exposure to product-based delivery models, including cocreating and communicating product roadmaps. • Experience driving continuous improvement initiatives across delivery or operational functions. • Familiarity with BI platform operations (e.g. reporting schedules, data refreshes, dependencies, access models), even if not hands on. • Relevant professional qualifications or training in delivery management, project management, or service management (e.g. Agile, Scrum, PRINCE2, ITIL), or equivalent experience. Maximus Competencies • Embraces Respect. • Partners Effectively: • Creates Innovative Solutions • Focuses on the Customer: • Demonstrates Compassion. • Takes Responsibility & Acts with Integrity Individual competencies Delivery Coordination & Execution • Supports delivery activities by maintaining plans, trackers, and status updates. • Ensures agreed tasks progress in line with plans and highlights slippage or risks promptly. • Works with BI managers and delivery leads to support timely execution of agreed work. Operational Management & Stability • Supports day-to-day BI operations by monitoring agreed activities and maintaining operational records. • Logs incidents, issues, and risks accurately and escalates them through defined channels. • Follows agreed escalation and assurance processes to support service continuity. Planning, Prioritisation & Capacity Thinking • Maintains delivery schedules, capacity views, and workload trackers. • Provides accurate inputs to planning discussions led by BI leadership. • Supports transparency by producing clear, up-to-date delivery information. Governance & Ways of Working • Applies agreed delivery frameworks, standards, and ways of working. • Supports governance processes by maintaining documentation and delivery artefacts. • Ensures reporting and delivery activities align with agreed controls and expectations. Stakeholder Communication & Expectation Management • Provides clear, accurate updates on delivery status and operational activity. • Uses agreed formats and templates to communicate plans, progress, and issues. • Supports stakeholder confidence through consistency and transparency. People & Team Enablement • Leads and supports BI Administrators, enabling high-quality operational delivery. • Creates the conditions for BI Engineers and Managers to focus on building capability and insight. • Encourages collaboration, accountability, and shared ownership across teams. Continuous Improvement Mindset • Identifies recurring delivery or operational issues and supports documentation of improvement opportunities. • Shares observations and feedback with BI leadership for consideration. Travel Requirements • UK wide travel is required as needed to support business activities. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 38,000.00 Maximum Salary £ 49,000.00 *