Senior Continuous Improvement Facilitator - Denver International Airport

Senior Continuous Improvement Facilitator

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $80,000.00 and $98,000.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver supports a hybrid workplace model, allowing employees to work on?site several days a week and off?site as needed. This role primarily operates on?site at Denver International Airport in state?of?the?art facilitation spaces or at the Gateway office (4347 Airport Way), with occasional work at other City locations. Facilitators typically follow a hybrid schedule of three on?site days per week, with flexibility based on workshop and training needs. Remote work must be performed within Colorado, and all off?site workdays require employees to be located within the state.

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state.

The Culture & Strategy Division is currently seeking an influential and passionate leader to join the team as a Senior Continuous Improvement Facilitator. As part of the DEN Chief of Staff portfolio, the Culture & Strategy Division is responsible for leading DEN's efforts in the following areas impacting the entire organization, including our stakeholders: (1) Strategy & Innovation; (2) Airport Access & Business Opportunity; and (3) Strategic Outreach & Engagement.

As the Senior Continuous Improvement Facilitator, you will lead division-level problem-solving workshops to support DEN's long-term strategic plans, Vision 100 and Operation 2045. Reporting to the Manager of Continuous Improvement within the Strategy and Innovation team, you will strengthen operational performance by facilitating high-impact improvement efforts, developing and delivering training and providing limited coaching to help employees apply continuous improvement practices in their day-to-day work.

Specifically, as the Senior Continuous Improvement Facilitator you will:

• Lead and facilitate problem-solving workshops for teams and divisions, helping them apply structured continuous improvement methods to address operational challenges in alignment with Strategic Vision 100 and Operation 2045 priorities.
• Serve as a change leader, helping employees and leaders adapt to evolving operational demands and organizational priorities. Support the people side of change through coaching, facilitation, communication, and stakeholder engagement, enabling teams to navigate challenges, embrace continuous improvement, and sustain results while maintaining exceptional service and operational performance
• Develop and deliver training and education on Continuous Improvement methodologies, including leading the yellow and green belt certification program, which teaches employees to solve problems using the PlanDoCheckAct methodology.
• Build and maintain strategic relationships with employees, leaders, and stakeholders across the organization to advance a culture of continuous improvement and foster engagement in improvement programs and initiatives.
• Develop communications, outreach, and promotional materials that increase awareness, generate interest, and encourage participation in Continuous Improvement programs across DEN.
• Seek and apply continuous improvement methods that meet organizational needs, supporting a culture of continuous improvement across DEN. Provide follow-up after events to monitor planned improvements, and use appropriate measurement and analysis to document progress and results through accurate data indicators.
• Incorporate equity, diversity, inclusion, and accessibility principles into continuous improvement efforts to ensure outcomes are inclusive and reflect the value of all stakeholders and perspectives.
• Perform other related duties as assigned or requested, including special projects.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Demonstrated experience as a skilled facilitator, including teaching, coaching, and/or leading complex group sessions, with a proven record of strong outcomes.
• Adaptability to a wide range of operational environments across DEN's diverse and fast-paced landscape.
• Strong interpersonal skills with the ability to relate to employees in many different professions and levels.
• Ability to build trust, maintain focus, and create an environment where all participants feel comfortable contributing.

Required Minimum Qualifications

• Education requirement: Bachelor's Degree.
• Experience Requirement: Three (3) years of professional level experience consulting with management providing expertise in process improvement techniques to achieve department/agency objectives and which includes applying organization and business knowledge to market and communicate the benefits of Continuous Improvement and operates with substantial latitude for independent action or decision.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Application Deadline

This position is expected to stay open until 9/7. Please submit your application as soon as possible and no later than September 7th at 11:59 PM.