Account Director - Advertising

Account Director - Advertising

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid while helping advertisers grow through podcast ads.

We're looking for an Advertising Account Director to join our advertiser-facing team, focusing on high-level account management, designing client strategy, and helping to lead a team of account staff to build a consistent process for delivering high-level customer service over time. In this role, you'll work closely with Sales during campaign kick-offs, Ad Ops throughout the campaigns, and with company leadership on critical company strategy. You'll be the go-to point of contact for our brands: answering questions, building strategic media plans, and keeping them engaged with the RedCircle platform ensuring renewals and avoiding churn.

This position is based in Los Angeles or Boston and follows a hybrid schedule (a minimum of 3 days per week in the office).

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
• Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
• Lead quarterly account reviews and more frequent campaign updates; you'll present performance metrics, campaign insights, and forward-looking recommendations
• Manage escalations and resolve client issues quickly, coordinating with internal teams as needed.
• Help detect risk in a client relationship and work to resolve any friction as soon as possible.

Campaign Execution & Performance

• Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
• Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
• Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
• Translate performance data into clear, actionable insights for clients

Strategic & Cross-Functional

• Develop account growth plans aligned with client goals and company revenue targets.
• Design client strategy and plans that span 12+ months, to entwine the client's strategy with our services.
• Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts
• Provide market/competitive intelligence back to product and marketing teams
• Mentor, provide guidance to, and/or manage more junior account managers/coordinators

Process & Enablement

• Lead the team in developing repeatable processes that ensure client satisfaction.
• Maintain accurate CRM records (pipeline, contracts, notes)
• Contribute to playbooks, onboarding materials, or internal training documentation
• Ensure compliance with contract terms, billing accuracy, and internal SLAs

Qualifications & Skills

Experience

• 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising. A strong preference is given to candidates with podcast advertising experience.
• Track record of managing a book of business with demonstrated retention/growth results
• Experience with attribution and measurement conversations with sophisticated senior marketers.

Skills

• Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative
• Excellent written and verbal communication; confident presenting to senior client stakeholders
• Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
• Experienced juggling multiple accounts/project management and deadlines without dropping details

Traits

• Sees themselves as a strategic partner, not just an order-taker
• Proactive and detail-oriented; catches problems before the client does
• Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)
• Collaborative and works well cross-functionally with sales, ops, and product

Salary Range: $80,000-$175,000, commensurate with experience.

RedCircle is an equal opportunity employer.