Required Skills & Experience: 3+ years of Business Analyst experience supporting large-scale initiatives or programs. Experience documenting and creating: process flows, standard operating procedures (SOPs), workflow documentation, reusable templates, and project artifacts. Ability to gather requirements across multiple teams and stakeholders. Strong organizational and documentation skills with the ability to bring structure to ambiguous environments. Proven track record of being a self-starter who can independently identify gaps and drive solutions. Experience coordinating efforts across multiple IT teams. Excellent communication and stakeholder management skills. Experience working with Agile methodologies.
Nice to Have Skills & Experience: Healthcare industry experience. Experience supporting clinic operations, ambulatory environments, call centers, or healthcare IT teams. Experience supporting mergers, acquisitions, clinic integrations, or organizational growth initiatives. Experience building governance, intake, or operational processes from the ground up. Exposure to enterprise-wide IT programs involving multiple workstreams.
Job Description: Document current-state and future-state workflows across multiple IT teams. Create process flows, SOPs, playbooks, and reusable documentation templates. Meet with stakeholders from IT, imaging, clinic operations, and call center teams to gather requirements. Identify process gaps, risks, and opportunities for standardization. Translate business needs into actionable requirements for technical teams. Organize and maintain project documentation repositories. Support clinic growth and integration initiatives by ensuring processes are properly documented and repeatable. Coordinate with project managers and operational leaders to ensure deliverables stay on track. Facilitate meetings, capture action items, and track follow-up activities.
Business Analyst (BA) • Winston Salem, NC, United States
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