Warranty Repair Tech

Overview ENERPAC TOOL GROUP - Who we are? Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ . Summary - basic function of the role Improve customer satisfaction and company profitability by providing prompt and accurate repairs for our customers while making fair and honest warranty decisions for both Enerpac and our Customers. Work Schedule: Monday - Friday; evenings and weekends may be required Location: In office Monday-Friday 199 Gateway Dr. Columbus, WI 53925 Job Duties and Responsibilities * Perform mechanical, hydraulic, and electrical troubleshooting and repair on all Enerpac products. * Properly complete all necessary documentation on repairs, warranty repairs and credits. * Fairly administer Enerpac's warranty policy. * Report warranty issues to appropriate management, quality, and assembly cells. * Communicate service findings and any charges to the customer. * Remain current in company products, promotions, and pricing techniques. * Package the product in an appropriate carton and perform minor paint repairs so the product is in acceptable condition before it is returned to stock or sent to the customer. * Recommend improvements to: + reduce cost + increase service levels to customers + current company procedures and policies. * Maintain a clean, safe, and organized work area. Skills and Competencies * Strong troubleshooting and problem-solving skills with prior mechanic experience desired * Able to read parts lists, blueprints and hydraulic and electrical schematics in order to obtain revision levels, specifications and perform proper repairs. * Able to express repair findings well both verbally and in writing. * Able to make good warranty decisions based on customer input and repair findings. * Self-starter with effective time management skills and the desire to work in a team environment * Ability to figure discounts and pricing for billing customer repairs or issuing credits for returned product * Must be able to hear/understand/speak with team members at all levels within a diverse workforce. Education and Experience Education Requirements : Technical background preferred Experience Requirements : 1-3 years experience in industrial tool maintenance or manufacturing Physical Demands Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 50 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee will need to move about to accomplish tasks or move from one worksite to another. Employee will need to operate machinery and/or power tools, motor vehicles, and heavy equipment. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee will need to assess the accuracy, neatness, and thoroughness of the work assigned. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers. Work Environment Primary work environment is a manufacturing environment where following appropriate safety protocols would be required. While in the warehouse employee may be exposed to outdoor elements (such as precipitation and wind) and/or high levels of noise. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Direct Reports N/A Key External Contacts/Clients Customer Relations Commercial Team Customer Service Representatives EEO Statement Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.