Provides individual and team training in specific tasks and job techniques, and provides on-the-job training in accordance with established procedures and practices.
Answers team member's questions concerning work processes and procedures, policies and directives.
Identifies, distributes, and balances workload and tasks to team members in accordance with established workflow, and assures timely accomplishment of the assigned workload.
Receives and answers telephone inquiries and handles higher level calls that are escalated from Customer Service Representatives.
Uses various automated systems and databases to search records and customer accounts, identify and explain information; provide status, and identify relevant regulations and policies to resolve customer problems and general inquiries.
LEAD CONTACT REPRESENTATIVE • Indianapolis, IN, United States
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