SIU Field Investigator - Jackson, MS

SIU Field Investigator

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

As a SIU Field Investigator responsibilities include investigating suspected fraud, conducting detailed case reviews, and handling complex BI fraud investigations, including staged accidents, claim misrepresentation, and organized fraud schemes. The successful candidate will possess strong analytical and investigative skills, excellent judgment, and the ability to manage high-impact cases from start to finish.

We are seeking an experienced SIU Investigator to join our team! This position supports a territory spanning Jackson, Mississippi; New Orleans, Louisiana; and Mobile, Alabama, with a strong preference for candidates located in or near Jackson, MS to effectively support the region.

The ideal candidate will bring extensive Special Investigations Unit (SIU) experience within the insurance industry, along with a solid claims background. This role is heavily focused on Auto Bodily Injury (BI) investigations and also requires experience supporting Homeowners claims investigations, including weather-related losses such as roof, wind, and flood damage.

We're looking for a highly analytical and detail-oriented professional who enjoys conducting complex investigations, identifying fraud indicators, gathering critical facts, and delivering meaningful results. If you're passionate about protecting customers and the integrity of the claims process, we'd love to hear from you.

Key Responsibilities

Oversees file quality Investigative Consultant

Makes claim decisions regarding highly complex investigations, and pursues restitution

Manages vendor relationship and oversees vendor performance

Conducts highly complex online data application searches, research, and evaluation

Conducts thorough investigations of highly complex, multi-discipline claims and Excess Coverage Liability (ECL) claims that are potentially fraudulent to determine if payment is warranted

Reviews investigations with fraud outcomes to validate whether denial is appropriate

Conducts highly complex site inspections, including body shops, medical clinics, loss locations etc.

Manages, researches, and resolves highly complex customer communications, concerns, conflicts or issues

Utilizes analytic tools or SIU field intelligence to identify highly complex claims for investigation and/or for support in the evidence of the fraud and damages

Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

Critical Thinking, Decision Making, Documentation, Evidence Gathering, Fraud Investigations, Insurance Fraud Investigations, Special Investigations, Witness Interviewing

Compensation

Base compensation offered for this role is: SIU Field Adjuster Cons II: $62,100 - $92,700 SIU Field Adjuster Sr Cons I: $68,500 - $104, 100 And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.