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Express Employment Professionals is hiring an experienced Information Systems Manager (ISM) to manage and support the technology systems that are essential to restaurant operations. This is a direct-hire opportunity located in Baldwin County. Salary will be based on experince, but will range from $85k-$100k, depending on experience.
This is a hands-on role responsible for Micros POS, Microsoft systems, audio/visual technology, supporting applications, hardware, and technology vendors. The ISM will work closely with Operations, Finance, Marketing, Human Resources, management, and third-party IT partners to ensure technology is reliable, secure, and aligned with business needs.
Key Responsibilities
Manage, support, and troubleshoot Micros POS systems across all restaurant locations.
Oversee POS hardware, printers, tablets, payment systems, and related restaurant technology.
Provide technical support for Microsoft Office/Microsoft systems, Windows PCs, Macs, Android, and iOS devices.
Manage and maintain audio/visual systems used for daily operations and events.
Coordinate with third-party IT, POS, payment, software, and AV vendors for installations, maintenance, upgrades, and troubleshooting.
Serve as the primary point of contact for technology-related issues between restaurant teams and technology providers.
Maintain accurate technology asset inventories for all locations, including POS equipment, computers, tablets, mobile devices, vehicles, and keys.
Develop and maintain technology-related SOPs, documentation, and user guides.
Train team members on POS and technology systems and provide ongoing support.
Evaluate new technologies and recommend solutions that improve efficiency, reliability, and the guest experience.
Assist with IT infrastructure, cybersecurity, network services, and other technology initiatives in coordination with external IT partners.
Prepare and present management reports involving sales, labor, operational, and technology metrics.
Maintain strict confidentiality and professional integrity when handling company, employee, financial, and vendor information.
Qualifications
Proven experience in IT, Information Systems, or Technology Management.
Strong hands-on experience with Micros POS or a comparable restaurant POS system.
Strong knowledge of Microsoft Office, particularly Excel, Outlook, Word, and Teams.
Experience supporting Windows, Mac, Android, and iOS environments.
Experience with restaurant, hospitality, retail, or multi-location technology preferred.
Strong troubleshooting, project management, and organizational skills.
Experience managing technology vendors and third-party service providers.
Excellent communication and customer-service skills.
Ability to work independently, manage multiple priorities, and respond effectively in a fast-paced restaurant environment.
Key areas of expertise: Micros POS • Microsoft • Restaurant Technology • IT Support • AV Systems • Vendor Management • Multi-Location Operations
Ready to apply? Send your resume to Charlotte.Costello@ExpressPros.com to learn more about this role!
Information Systems Manager • Foley, AL, US
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