Jewelry Client Advisor

Client Advisor

The role of a Client Advisor is to acquire, cultivate and maintain relationships with clients through elevated selling, exceptional customer service, and personal engagement while becoming their trusted style confidante. A Client Advisor will service clients who come into our store as well as digitally using cutting-edge technology for outreach and selling. A Client Advisor should have strong communications skills and can speak about fashion and trends with authorityboth in person and digitally. A Client Advisor is goal-oriented entrepreneur who is flexible & have ability to adapt to the quickly changing needs of the retail industry.

Responsibilities & Qualifications

Enhance the Client Experience

• Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with a positive attitude
• Connect with clients in a friendly and meaningful way
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)
• Maintains a customer-centric mentality, serving the client whenever, wherever, and however
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Promotes the benefits of the InCircle program and opens new accounts
• Showcases and speaks to the services offered in store during client interactions (i.e. BOPIS, curbside, alterations, restaurants, beauty)
• Anticipate the customer's needs
• Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge, curious about all categories in the store
• Understands how to showcase product differently based on if a client is remote or in-person
• Recommends merchandise in person and digitally based on product knowledge and client preferences, regardless of department or channel
• Takes an omnitude approach to identify and recommend merchandise across all channels; leverage omni-channel and fleetwide inventory
• Utilizes selling tools and digital store technology to sell across all channels effectively
• Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

• Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal business
• Cultivates the client relationship through personalized connection (emails, texts, looks)
• Acquires and build client base primarily through forming relationships with new clients and retaining loyal clients through spend and frequency of trips
• Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through wardrobing, successful outreach and technology usage
• Utilizes digital tools and social media to connect with clients and drive intentional traffic
• Leverages gifting and elevated experiences to drive loyalty and spend

Champion Operational Excellence

• Assists in operational tasks (actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments)
• Ensures audit compliance (such as will-call and hold policies)

Contributes to Team Successes

• Actively creates a positive work environment through teamwork and collaboration
• Readily shares product knowledge and expertise with others
• Partners with others to provide best client experience
• Maintains positive working relationships through the company

Qualifications

• Motivated and results-driven with a proven ability to set and achieve sales goal
• Exceptional with technology and has experience selling to clients using digital tools
• Has the tenacity and creativity to connect with customers throughout the selling journey
• Styling, fashion and/or fashion retail experience preferred
• Commission sales experience preferred
• High School Diploma / equivalency required
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
• Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Thinks creatively when faced with business challenges/opportunities; exhibits a "can-do" attitude and willingness to overcome challenges

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.