Housing Stability Case Manager

MACV Intensive Case Management Services

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview

This position provides intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. The work of this position involves conducting client assessments (including financial, personal, and crisis) to identify issues/barriers and creating a housing stability plan with the Veteran to address the needs defined by the assessment.

This position will primarily serve Veterans and families in the Moorhead area, while also providing case management services to participants located in Bemidji and St. Cloud as needed. The position will coordinate closely with staff and community partners located in these areas to support participants, ensure continuity of services, and address housing stability needs. Occasional travel to these communities may be required based on participant and program needs.

Primary Duties and Responsibilities

• Perform intake that includes: required documentation for admission, referral needs, explanation of program and expectation
• Develop a housing plan with the veteran/household which includes short-term and long-term goals with objectives and update case plan as required
• Provide mobile case management from a harm-reduction, strength-based model
• Provide financial assistance in accordance with program policies and procedures
• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
• Attend supervisory, case conferencing, and other meetings as directed
• Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
• Conduct ongoing evaluations of the participant's progress through the plan, reassessment and adjustments to plan
• Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
• Works with other program staff to ensure compliance with grant outcomes
• Provide case management and Veteran services to participants in Moorhead, Bemidji, St. Cloud, and surrounding areas as needed, including coordination with staff and community partners located in these communities to ensure participants have access to appropriate services and resources.

Key Skills and Other Characteristics

• Strong communication skills to communicate directly with Veterans and community providers
• Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
• Strong organizational and time-management skills, with the ability to manage multiple participant cases and competing priorities across multiple service areas
• Ability to work independently in a mobile/community-based setting while maintaining regular communication and collaboration with supervisors, program staff, and community partners
• Experience and comfort with entering and managing information within a comprehensive database system
• Ability to coordinate services across multiple geographic locations and collaborate effectively with staff and providers serving participants in different communities

Preferred Experience

• College degree in relevant field (social work, human services) preferred
• Experience providing case management or direct services to individuals experiencing homelessness, housing instability, mental health challenges, substance use, or other barriers to stability
• Experience working with Veterans and/or knowledge of Veteran-specific needs, resources, and service systems preferred
• Ability to present information and program resources to small groups and community partners
• Veteran, or knowledge of veteran issues, preferred
• Knowledge of client tracking systems and database background
• Proficiency in Microsoft Word, Outlook and Excel