Platform Manager - Network Security

Network Security Platform Manager

Citizens Bank is seeking an accomplished Network Security Platform Manager to lead the strategy, architecture, and operations of the Network Security and Load Balancing product line. This leader will oversee a global team of highly skilled network security architects and engineers, driving innovation, automation, and strong security posture across all network platforms.

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop a high-performing global team of security architects and network engineers, with staff located in the U.S. and India. Foster a culture of accountability, collaboration, continuous learning, and operational excellence. Set clear strategic direction for the product line, ensuring alignment with business goals and enterprise security standards.

Network Security & Platform Ownership

Champion the vision for automated network security and load balancing across Citizens Bank's enterprise infrastructure. Oversee the architecture, implementation, and lifecycle management of firewalls, outbound proxies, load balancers, and cloud-native security solutions. Drive automation of policy enforcement, including Port Open Request (POR) workflows and Load Balancer (LB) configuration orchestration. Implement and mature Zero Trust models and micro-segmentation strategies for both on-prem and cloud environments. Serve as SME for key technologies, including Palo Alto, F5, AWS/Azure networking constructs, ForcePoint, Netskope, Zscaler, and Illumio.

Audit, Compliance & Risk Management

Act as the central point of contact for all network-security-related audits and regulatory reviews internal, external, PCI, GDPR, and OCC examinations. Lead the end-to-end process for responding to audit requests, supplying evidence, coordinating walkthroughs, and managing communication with auditors and banking regulators. Document operational risks (ORs), ensure accurate risk classification, and drive creation and execution of remediation action plans. Maintain strong relationships with internal risk, compliance, and cybersecurity governance partners.

Vulnerability & Incident Management

Oversee the vulnerability management program for network platforms, including intake, analysis, prioritization, and remediation tracking of vulnerabilities. Partner with Cybersecurity teams to ensure SLAs are met, risks are documented, and exceptions are formally approved when necessary. Provide executive-level reporting on vulnerability posture, risk trends, and remediation progress.

Product Ownership & Stakeholder Engagement

Maintain a clear product backlog balancing net-new features, technology refresh, security posture improvements, and operational enhancements. Work closely with enterprise architects, IT security teams, application teams, and business stakeholders to ensure solutions meet organizational needs and regulatory expectations. Communicate strategy, roadmaps, risks, and program status to senior leadership and cross-functional stakeholders.

Required Skills

Deep expertise with firewalls, load balancers, outbound proxies, and security automation frameworks. Hands-on proficiency with Palo Alto and F5 technologies, plus AWS/Azure native security and load balancing services. Strong experience with industry-leading tools such as ForcePoint, Netskope, Zscaler, and Illumio. In-depth knowledge of Zero Trust, micro-segmentation, and modern network security architectures. Proven leadership experience managing global engineering teams. Demonstrated experience leading audit, compliance, or regulatory engagements within a financial institution. Strong understanding of vulnerability management processes, tools, and risk reporting.

Qualifications

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field preferred. Minimum 5+ years in network security, with at least 5+ years leading engineering or platform teams. Professional certifications (CISSP, CCNP Security, CISM, or equivalent) preferred. Excellent communication, stakeholder management, and executive-level presentation skills.

Pay Transparency

The salary range for this position is $175,000 $224,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.