Baystate Health is seeking a Grievance Coordinator to join our Quality & Patient Safety team. Reporting to the Manager of Patient Relations, this role serves as a key liaison between patients, families, and the organization in the intake, investigation, and resolution of complaints and grievances.
The Grievance Coordinator uses strong emotional intelligence, communication, and conflict-resolution skills to navigate sensitive concerns, advocate for patients, and partner with clinical and administrative teams to achieve timely, objective, and appropriate resolutions. This role also helps identify opportunities to improve the patient experience and supports compliance with regulatory and accreditation requirements.
Key Responsibilities
Schedule: MondayFriday, 8:00 AM4:30 PM
Required Qualifications
Preferred Qualifications
Why This Role Matters
This is an opportunity to make a meaningful impact on the patient experience by ensuring patients and families feel heard, respected, and supported while helping Baystate Health turn concerns into opportunities for service recovery and improvement.
Education: Bachelor of Science
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$25.26 - $29.03 - $34.33
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Grievance Coordinator • Springfield, MA, United States
Location :Manchester NH (Hybrid)Schedule :In-office TuesdayThursday; remote Monday & FridayCompensation :$25 / hour (non-exempt)Employment Type :Full-timeAbout the RoleA large managed care orga... Show more
Research Coordinator Outreach.The Research Coordinator Outreach will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research... Show more
The Party Coordinator is responsible for selling fun! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to design the perfect combination of foo... Show more
Keystone Human Services is seeking a Program Coordinator join our team of professionals in making a positive difference in the lives of our neighbors and the community.The Program Coordinator is re... Show more
Operations & Project Coordinator.IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing envir... Show more
Company DetailsAt Berkley Alliance Managers we offer innovative coverage and risk management solutions for our brokers and policyholders.We have a passion for offering fresh ideas and relevant insu... Show more
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-class training program, competiti... Show more
The show comes alive at MGM Resorts International.Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being ... Show more
As a Travel Marketing Associate, you will combine personalized travel consulting with modern content creation and online marketing strategies.Your role focuses on guiding clients through their trav... Show more
ComForCare Home Care is seeking a driven and personable Marketing Coordinator to help grow our client base and support new client onboarding across our Glastonbury and Avon locations.This is a dyna... Show more
Group Travel Booking Specialist.Are you passionate about travel and excited by the idea of helping groups plan unforgettable experiences together? We are seeking motivated, customer-focused individ... Show more
OVERVIEWAlera Group is looking for a Client Relationship Coordinator.We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit f... Show more
Corporate Travel Coordinator - GuatemalaFounded in 2001, family owned and operated AireSpring is a leading provider of cloud communications, managed connectivity, and managed security.AireSpring ha... Show more
The Holyoke Visiting Nurses Association, Inc.Patient Accounts Clinical Coordinator for a full-time position with the Agency.The Patient Access Clinical Coordinator position requires the ability to ... Show more
Autism Specialist 2- Program Coordinator.Location: Northampton, MA with travel as required for in-person family visits, individual visits and meetings with staff as required.Schedule: Depending on ... Show more
The responsibility of the Revenue Cycle Coordinator is to develop and support the organization's front desk operations at each clinic to optimize patient authorizations, scheduling, and collections... Show more
DescriptionJob Summary:We are seeking a strong candidate with operational skills and insurance knowledge to join our team supporting our North American Production Underwriters.The position requires... Show more
ComForCare Home Care is seeking a driven and personable Marketing Coordinator to help grow our client base and support new client onboarding across our Glastonbury and Avon locations.This is a dyna... Show more
The Fabrication coordinator will be a vital member of the facility, responsible for completion of operational dashboards, reporting, facilitating annual core training, managing Gemba schedule, atte... Show more
Regional Placement CoordinatorThe Regional Placement Coordinator (RPC) works with the Regional Career Development Coordinators and instructors to enhance employability skills and career placement o... Show more
){kind=logo}
