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VDart Inc
Desktop SupportVDart Inc • Midland, TX, United States
Desktop Support

Desktop Support

VDart Inc • Midland, TX, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Title : Desktop Support

Location : Midland, Texas
Contract

Job responsibilities:

  • Provide second-line investigation and diagnosis after Service Desk
  • Resolve and close incidents and service requests as per procedures and allocated timelines
  • Perform hardware repair and upgrades
  • Escalate unresolved incidents and service requests within agreed timescales
  • Log incident and service request details per help desk procedures
  • Communicate with customer regarding incident progress
  • Ensure tickets are always updated until issues are resolved
  • Conduct customer satisfaction callbacks and surveys
  • Complete GET IT training for On-Site Support Analysts
  • Comply with Quality, Health, Safety and Environment policies and IT policies
  • Liaise with customers, other IT support groups and third-party providers when necessary
  • Perform staging of PCs (Requires use of SRSS and/or Autopilot.
  • Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
  • Physical support for Network Refresh Activities
  • User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
  • Smart-hand support for AV rooms, network, and facilities
  • e-waste Data wiping and clean-up and after activities of handing over the disk to procurement.
  • COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
  • Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
  • OEM Vendor Coordination & Follow-up's
  • Supporting the use of mobile devices to ensure user activation
  • Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
  • Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
  • Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
  • Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.
  • UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)
  • ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.
  • IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
  • Support HR with on/off boarding process of new hires ensuring the PC track in and out.

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Desktop Support • Midland, TX, United States

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