Position: AI Automation Engineer
Location: Northborough , MA***Onsite***
Duration: 1 Years
Job Summary
We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.
Key Responsibilities
AI & Automation Engineering
Design and implement AI-powered workplace automation solutions.
Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.
Build Agentic AI workflows for autonomous task execution and IT support automation.
Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.
Develop workflow automations using Power Platform, APIs, and orchestration frameworks.
Digital Workplace Transformation
Drive adoption of AI-powered Digital Workplace solutions.
Implement intelligent employee self-service solutions.
Enhance productivity through Copilot-enabled workflows.
Improve workplace experience with AI-driven support and knowledge management.
Service Desk Automation
Develop AI solutions for:
o Ticket summarization
o Automated ticket classification
o Knowledge article generation
o Self-healing automation
o Intelligent incident routing
o Virtual support assistants
Reduce manual effort through automation and predictive support capabilities.
Integration & Development
Integrate AI platforms with:
o ServiceNow
o Microsoft 365
o Teams
o SharePoint
o Power Platform
o Azure Services
o Enterprise applications
Develop APIs and connectors for seamless data exchange.
Governance & AI Operations
Establish Responsible AI practices.
Ensure compliance with security, privacy, and governance requirements.
Monitor AI solution performance and optimize models.
Support AI lifecycle management and operational excellence.
Required Technical Skills
AI & GenAI
Azure OpenAI Services
GPT / LLM Models
RAG (Retrieval Augmented Generation)
Prompt Engineering
AI Agents & Agentic AI
Semantic Kernel
LangGraph / LangChain
Microsoft Technologies
Microsoft Copilot
Copilot Studio
Power Automate
Power Apps
Microsoft Teams
SharePoint Online
Microsoft Graph API
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