Process Excellence Engineer - Continuous Improvement

ABOUT THE ROLEWe are looking for a Process Excellence Engineer to join our Operations team and play a key role in building and rolling out our Business Operational System.This is a floor-level, people-first role. You will spend the majority of your time in our logistics operation - working shoulder-to-shoulder with frontline teams and supervisors to observe how work actually gets done, identify what's getting in the way, and put better systems in place. If you're the type of engineer who would rather be on the floor than behind a desk, this role is for you.We are not looking for someone to run reports from an office. We need someone who can help us build lasting operational capability: management routines, performance standards, problem-solving habits, and a culture where improvement is part of how we work every day.WHAT YOU'LL DOBuild and Roll Out Operational SystemsTranslate Operational Excellence strategy into practical, day-to-day routines at the floor levelSupport leadership in implementing and sustaining the Business Operational SystemDesign and deploy visual management systems and daily performance boardsEstablish tiered management routines and structured performance reviewsDefine and track operational KPIs; close gaps between target and actual performanceBuild supervisor and frontline capability so improvement becomes self-sustainingDrive Lean and Process ImprovementIdentify and eliminate waste, variation, bottlenecks, and non-value-added activityFacilitate Kaizen events, focused improvement sessions, and cross-functional problem-solvingApply tools including 5S, Value Stream Mapping, Spaghetti Diagrams, PDCA, A3, Fishbone/Ishikawa, Pareto Analysis, and basic statisticsImprove layouts, material flow, work methods, and information flowMeasure and document the financial and operational impact of improvementsStandardize How Work Gets DoneObserve and document current processes; identify gaps between documented and actual practiceWrite standard operating procedures, work instructions, and process mapsEstablish standard cycle times and productivity expectations where appropriateDevelop audit mechanisms to ensure standards are followed and sustainedBuild training materials from standardized workSolve Problems at the RootDistinguish root causes from symptoms using structured methodologiesFacilitate cross-functional teams through problem-solving using PDCA and A3 thinkingDevelop corrective and preventive actions; follow up to confirm they holdCoach supervisors and frontline employees in practical problem-solvingAnalyze Productivity and LaborConduct time and motion studies; establish performance baselines and expectationsIdentify productivity losses by process, team, and shiftSupport labor planning and workforce balancing based on operational demandAnalyze capacity constraints and bottlenecksEvaluate labor cost per unit without compromising safety, quality, or cold-chain integrityManage Performance DataBuild and maintain operational dashboards and performance indicatorsAnalyze productivity, cycle time, labor efficiency, quality, and service metricsUse Excel and other tools to turn data into clear, actionable insightsPrioritize improvement opportunities through Pareto and trend analysisTrain and Develop PeopleFacilitate Lean fundamentals workshops and Kaizen eventsCoach supervisors in daily management and performance routinesDevelop practical, easy-to-use training materialsProgressively transfer improvement ownership to frontline teams and supervisorsSupport Peak Season ReadinessAnalyze prior high-volume season operations to identify capacity and labor risksDevelop standard work and visual management to support peak periodsConduct post-peak reviews and convert lessons into repeatable practicesHOW WE'LL MEASURE YOUR SUCCESSIn your first 12–18 months, we expect you to:Support implementation of the Business Operational System and its core pillarsStandardize critical operational processes with clear, documented standard workStand up a structured problem-solving culture with trained supervisorsDeliver measurable improvements in productivity, cycle time, rework, and labor efficiencyDevelop frontline leaders capable of independently managing daily performanceSustain improvements - not just launch themMetrics will include: units per labor hour, cost per unit, cycle time, on-time shipment performance, rework and error rates, process adherence, capacity utilization, and improvement project impact.WHO YOU AREYou are hands-on, analytical, and people-oriented. You're as comfortable on the warehouse floor as you are in a spreadsheet. You don't need formal authority to influence people - you earn credibility by knowing your stuff and showing up consistently.Your operating mode: Observe → Analyze → Standardize → Improve → Teach → SustainCore Competencies:Gemba mindset - you go to where the work happensStructured problem-solver - you separate facts from symptomsCoach and facilitator - you build others up, not just fix things yourselfCommunicator - you translate technical concepts into plain language, in both English and SpanishSelf-starter - you own projects from analysis through sustainmentQUALIFICATIONSRequired:Bachelor's degree in Industrial Engineering, Operations Management, Manufacturing Engineering, Logistics, or related field2–5 years of hands-on experience in process improvement, Lean, industrial engineering, logistics, warehousing, or related operationsDemonstrated experience with process analysis, time studies, standard work development, and structured problem solvingStrong analytical skills; advanced Microsoft ExcelBilingual - English and Spanish, written and spokenAbility to work in cold-chain environments (~35°F) and under time-sensitive operational pressurePreferred:Lean Six Sigma certificationExperience in logistics, warehousing, food, perishables, agriculture, or flowersFamiliarity with TPM or other structured Operational Excellence frameworksPower BI or data visualization experienceExperience with WMS or logistics management systemsPractical use of AI or digital tools to support analysisBenefits: 401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insurance Education: Bachelor's (Required) Experience: Continuous improvement, lean manufacturing: 2 years (Required) Language: English (Required)Spanish (Required) Ability to Commute: Doral, FL 33122 (Required) Work Location: In person