Community Services Officer I

VACANCY

Are you ready to make a difference in our City as a Community Services Officer I?

Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you'll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands-on experience for individuals seeking to grow their careers in law enforcement support.

The City of Pomona currently has a Community Services Officer I Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.

As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, Uniforms and Equipment, and Real Time Crime Center. The eligibility list established through this recruitment may be used to fill future vacancies in these or other assignments within this classification.

For additional information about this classification and its assignments, please review the job description.

Why Choose Pomona?

Be part of a team that values integrity, service, and community connection. In this role, you'll contribute directly to the safety and well-being of Pomona's residents while developing skills that can lead to long-term advancement within the City.

The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.

Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026, supporting both your professional growth and financial stability.

MINIMUM QUALIFICATIONS TO APPLY

The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be:

• High school diploma or GED equivalency. Additional course work in business practices is desirable.
• One year of responsible general office clerical work experience. Prior police department experience is desirable.

License or Certificate:

• Possession of a valid Class "C" driver's license.
• Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
• Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
• A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted.

ESSENTIAL DUTIES

Report Taker Assignment:

• Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction.
• Write police reports.
• Testify in court.
• Collect and store evidence.
• Perform traffic control.
• Enforce parking violations.
• Mark, store, or impound abandoned vehicles as authorized by law.
• Assist the public in non-hazardous situations.
• Maintain accurate records.
• Assist Police Officers as required or directed.
• Summon appropriate assistance for those events beyond the scope of position.
• Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment: Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.

SELECTION PROCESS

A typing certificate demonstrating a speed of at least 40 net words per minute must be attached to your job application and must meet the City of Pomona's requirements. Emailed or faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.

Applications will be screened to determine whether candidates meet the minimum qualifications and have submitted a qualifying typing certificate. Only candidates who satisfy both requirements will be invited to participate in the written examination. The written examination date is to be determined. After the recruitment bulletin closes, eligible candidates will receive an email containing instructions and will be required to self-schedule their examination.

The screening of qualifications and determination of the "most qualified" candidates will be based on the information provided in the official City application. A rsum may be attached but will not substitute for a fully completed application. Applications that are incomplete may be rejected. All applications will be screened according to the criteria outlined in this job announcement.

To complete your application, you will be prompted to answer supplemental questions. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Your responses must be consistent with the information provided in your application.

The application and supplemental questions will be used as part of the screening and selection process and are designed to help you present your qualifications for the position. This process may include a review and scoring of your application and supplemental responses by a panel of raters familiar with the position. In addition, the City may administer the following selection components: verification of the typing certificate, a written examination, and an oral interview.

Promotional: The Human Resources Department may apply promotional rules depending on the number of promotional applications received.

Before employment, applicants must successfully complete an interview with the Police Chief or the Chief's designee and a background investigation. Failure to receive a recommendation for hire during any phase of the selection process will result in disqualification.