Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the world, is looking for a General Manager to own the guest experience, the team, the financials, and the culture of your center. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity.
The Role As a General Manager at Lucky Strike Entertainment, you will lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day. Drive daily sales through direct guest engagement, event execution, and marketing initiatives. Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality. Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction. Own full P&L performance including labor, COGS, inventory, and cost controls. Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.
What You'll Bring Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant). A proven record of driving sales growth and hitting financial targets. Full P&L fluency including budgeting, forecasting, labor optimization, and cost control. A track record of building and developing leadership teams from the ground up. A visible, floor-first leadership presence, especially during peak periods. Flexible schedule including nights, weekends, and holidays.
What You'll Get Our people are the reason guests keep coming back. Here is what we offer our Management team: Medical, Dental, and Vision plans to select from based on your needs. Wellness resources to help you along your wellness journey. 401(k) Retirement Plans. Employee Stock Purchase Program. Employee Assistance Program (EAP). Vacation and Holidays. Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!
The pay range for this role is $80,000 to $85,000 per year. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
General Manager • Shrewsbury, MA, United States
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