We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.
This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.
Key Responsibilities
Gather information about client preferences and requests
Research accommodations, activities, transportation, and other available services
Assist with coordinating reservations and related arrangements
Communicate important information and updates to clients
Review confirmations and details for accuracy
Assist with modifications and special requests
Maintain organized client records and documentation
Follow up on outstanding information and upcoming arrangements
Coordinate with hospitality and service providers when needed
Provide responsive and professional client support
Qualifications
Excellent communication and interpersonal skills
Strong customer-service mindset
High attention to detail
Good organization and time-management abilities
Comfortable researching information online
Ability to learn new digital platforms and systems
Reliable, professional, and responsive
Previous hospitality, customer service, reservations, or related experience is helpful but not required
Position Highlights
Fully remote environment
Comprehensive onboarding and training
Continuing education opportunities
Access to professional systems and resources
Ongoing learning and skill development
Collaborative team environment
Hospitality Experience Coordinator • Detroit, Michigan, United States
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