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Artech
Customer Engagement Program CoordinatorArtech • Cupertino, CA, United States
Customer Engagement Program Coordinator

Customer Engagement Program Coordinator

Artech • Cupertino, CA, United States
2 days ago
Job type
  • Full-time
Job description

Job Opportunity at Client

Imagine what you could do here! The people here at Client don't just create products they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Required Skills & Qualifications

  • 5 years of Project/Program Management experience, or equivalent in PMO, Readiness, Strategy, or Operations
  • Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment
  • Excellent problem-solving and facilitation skills, with the ability to effectively run meetings and align partners across multiple functions
  • Proven experience building and managing relationships cross-functionally across large, global organizations, including the ability to interact effectively and diplomatically with senior leadership
  • Self-starter with exceptional time management and organizational skills, strong attention to detail, and a can-do, motivational presence
  • Prior work experience at Client or in Client's industry
  • Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

  • 5 years of retail operational or retail program management experience, with prior experience in strategy, customer journey, and/or a broader Retail function
  • Proven track record leading sophisticated, high-stakes programs including long-term roadmap creation, go-to-market initiatives, and retail-focused commercial and seasonal campaigns under pressure and tight timelines
  • Skilled at analyzing complex datasets and insights, turning numbers into narratives that drive action

Day-to-Day Responsibilities

  • Own program delivery end-to-end establish and manage the Plan of Record, drive initiatives from due diligence through completion and lessons learned, and ensure systems are in place for flawless execution across all key moments in Client Stores
  • Lead cross-functional program teams, owning timeline, budget, deliverables, dependencies, risk mitigation, status reporting, Leadership communications, pan-Client alignment, and approvals
  • Structure ambiguity into action creatively problem-solve, weigh implications, track critical milestones, propose changes, build contingency plans, and know when to escalate
  • Build and sustain relationships with corporate partners, field teams, and vendors globally to ensure aligned readiness plans and deliver the best possible experience for Client Retail customers
  • Drive continuous improvement by partnering with cross-functional teams to identify and implement enhancements to program management processes and practices
  • Operate with high agency proactively drive problem-solving and influence workstreams end-to-end, independent of direct oversight
  • Create and deliver compelling presentations to communicate plans, progress, and outcomes to stakeholders and Leadership
  • Manage multiple programs concurrently with strong organization, time management, and attention to detail

Company Benefits & Culture

  • Inclusive and diverse work environment
  • Opportunities for professional growth and development
  • Commitment to environmental sustainability and innovation
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Customer Engagement Program Coordinator • Cupertino, CA, United States

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