IT Manger
TradeJobsWorkforce94130 San Francisco, CA, USIT Manager Job Duties: Maintains information technology strategies.Researches and im... Show more
Information Technology/TrainerAxelon Services Corporation • Emeryville, CA, United States
Information Technology/Trainer
Axelon Services Corporation • Emeryville, CA, United States
23 hours ago
Job type
- Full-time
Job description
Job Title
Summary:
Work Mode: Hybrid
Location: Multiple sites including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partners
Shift times may vary; some evenings and weekends may be required
Responsibilities:
- Troubleshoot training issues and distinguish between build and training issues
- Work with challenging and resistant end users
- Identify system issues and document them for build analysts
- Research issues that cross multiple applications and operational departments, such as billing workflows
Requirements:
- Minimum 3 years of relevant experience
- Bachelor's degree in healthcare information technology, computer science, or related area, or equivalent combination of experience and training
- Epic certification in Cupid
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty areas
- Strong problem-resolution skills with the ability to quickly diagnose problems and develop, test, and implement effective solutions
- Strong interpersonal skills to effectively train, support, and collaborate with users of clinical information systems
- Detail-oriented with proven organizational skills and the ability to manage time and prioritize tasks
- Strong written and verbal communication skills to convey technical information clearly
- Strong analytical skills and knowledge in documentation and reporting
- Ability to work with senior staff and managers, serving as a technical resource and providing advice on issues of functionality, efficiency, cost-effectiveness, policy, and performance
Preferred Skills:
- Ability to solve complex problems involving multiple applications and operational departments
- Experience in researching and documenting system issues for further analysis
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Information Technology/Trainer • Emeryville, CA, United States
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