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Director of Learning and DevelopmentNew Day Executive Search • Lewisville, TX, United States
Director of Learning and Development

Director of Learning and Development

New Day Executive Search • Lewisville, TX, United States
3 days ago
Job type
  • Full-time
Job description

Director of Learning & Development

Join a high-growth organization as the architect of its Learning & Development function. In this role, you will build a comprehensive internal "university" from the ground updesigning curriculum, classrooms, certifications, and partnerships that elevate every new hire to standard and keep processes sharp as the company scales.

This is a strategic leadership seat: you will embed within each division to understand how work truly gets done, then translate that knowledge into customer-centric, data-driven training programs that are Followed By All (FBA). Your work will help shift the organization from internally focused habits to a culture anchored in the customer experience.

Key Responsibilities

  • Leadership & Accountability Build and lead the Learning & Development function; establish goals, processes, coaching rhythms, and communication pathways that scale with growth.
  • Training Needs Analysis Immerse in each division (Sales, Engineering, Production, IT, Supply Chain, Finance) to identify gaps, assess documentation maturity, and determine what must be rebuilt.
  • Curriculum & Program Design Develop an end-to-end curriculum aligned to the customer journey (Learn, Shop, Buy, Use, Re-fire/Retire) so every role understands its Moment of Truth.
  • Process Certification Establish certification standards ensuring processes are documented, customer-centric, and consistently Followed By All.
  • Classrooms & LMS Build the learning infrastructure: LMS, certification tracking, on-the-job training, mentorship pipelines, and division-specific learning environments.
  • External Partnerships Identify and manage external training resources, certifications, and partners that expand internal capability.
  • Data-Driven Outcomes Define and own the L&D Scorecard, tracking certification rates, onboarding completion, time-to-productivity, and progress against SMART goals.

Qualifications

  • Bachelor's degree in Education, Organizational Development, Engineering, Business, or related field; advanced degree or L&D certification preferred.
  • 5+ years in learning & development, instructional design, or trainingideally in a manufacturing, engineering, or technical environment.
  • Proven ability to build programs or functions from the ground up.
  • Strong process orientation with discipline to document, standardize, and ensure work is Followed By All (FBA).
  • Customer-centric mindset with the ability to translate internal processes into customer Moments of Truth.
  • Experience designing and managing LMS platforms, certification systems, mentorship programs, and external training partnerships.
  • Data-driven approach with comfort defining measurables and proving impact.
  • Strong communication skills with the ability to earn cross-functional buy-in.
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Director of Learning and Development • Lewisville, TX, United States

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