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Ultimate Care NY
Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)Ultimate Care NY • Brooklyn, NY, United States
Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)

Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English)

Ultimate Care NY • Brooklyn, NY, United States
2 days ago
Salary
$27.00–$28.00 hourly
Job type
  • Full-time
Job description

Job Title

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care.

Compensation: $27.00-$28.00 plus per hour, based on relevant experience.

Location: 2169 86th Street, 2nd Floor, Brooklyn, NY 11214 (Bay Ridge)

Schedule: Monday-Friday 9:00AM-5:00PM Onsite (Overtime available to staff cases)

Responsibilities:

We are looking for individuals with both home care coordination experience and are bilingual (Russian/Spanish/Creole and English).

  • Coordinate and schedule home care services based on clients' needs, preferences, and caregiver availability.
  • Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
  • Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
  • Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
  • Maintain accurate and up-to-date scheduling records using HHA eXchange.
  • Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
  • Review and document temporary orders daily.
  • Call existing patients monthly and document communication using internal templates.
  • Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
  • Provide general administrative support including answering phones, updating reports, and maintaining.

Qualifications:

  • Prior home care Coordination experience (staffing cases), must be bilingual in Russian/Spanish/Creole and English
  • Proficiency with HHA eXchange or similar scheduling platforms is a plus.
  • Ability to demonstrate patience, care, and empathy.
  • Excellent phone etiquette and communication skills.
  • Must be comfortable working in a fast-paced, team-oriented environment.
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Home Care Agency - Scheduling Coordinator (Russian/Spanish/Creole and English) • Brooklyn, NY, United States

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