Program Manager - Global Procurement Operations, Global Procurement Operations

Procurement Services team is structured to support the entire SSD/SSD-DC/SSD-Grocery/RSR/QC network with management over building services and program development. The core responsibilities for this group include partnering with Amazon Global Procurement (GPO) Category partners to contract services for SSD/RSR buildings in conjunction with the larger Amazon business. Our main responsibilities consist of 1) keep the lights on for all services 2) drive operational efficiency in service spend categories 3) provide escalation support 4) ensure controllership of the end to end procure to pay (P2P) process. This includes managing escalation resolution supplier management, launch duties, PO health management, invoice management, network rollouts, yearly budget planning and contract scoping.

Key job responsibilities
• Manage new and existing procurement programs, delivering desired results across multiple Amazon organizations. Example of nationwide procurement programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies services, as well as many other services categories.
• Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity
• Influence design and development of strategic procurement programs.
• Create and manage program communication, accelerating progress by driving clear and timely decisions, removing obstacles and escalating as appropriate.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
• Work directly with external providers, customers, and partner teams to create and deliver scalable solutions.
• Execute and own large-scale process improvement opportunities within new business launches existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.
• Utilize numerous standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives.
• Ensure service levels across multiple vendors/providers ensuring quality services. This includes management of day to day program escalations such as vendor concerns, vendor performance support, scoping changes, and many other day to day field team needs across the services portfolios.
• Develop and manage tactical procurement services and daily operations including Purchase Orders and Invoice management.
• Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.
Ability to analyze complex quantitative data and display it in a simple, intuitive format in a clear and concise manner to bring out the business insights and recommendations. Communicate complex analyses and insights to stakeholders and business leaders, both verbally and in writing.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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