Business Systems Analyst (WMS)

We are looking for a Senior WMS Business Systems Analyst to own the functional side of our warehouse management platform across our distribution network. This is a hands-on role for someone who understands how a DC actually runs, not just what the process document says, and can translate floor reality into clear requirements, configuration, and stable systems.

You will sit between warehouse operations and engineering: running requirement workshops with DC supervisors and ops leads, configuring and validating WMS behavior, owning integrations to ERP, TMS, MHE/WCS, robotics, and 3PL partners, and staying accountable through UAT, cutover, go-live, and hypercare. You will also be a senior escalation point for L2/L3 production issues.

What You Will Do:

• Business Analysis & Requirements
  • Discover how work really happens: run workshops, floor walks, and working sessions with warehouse supervisors, ops leads, planning, transportation, and vendor teams to capture current-state process and pain points.
  • Document with rigor: produce BRDs, SOPs, functional specs, user stories with acceptance criteria, current/future-state process flows, data mappings, and gap analyses that engineering and vendors can build from without guesswork.
  • Own the gap analysis: identify where WMS configuration diverges from how teams actually work, quantify the operational impact, and drive recommendations to business sign-off.
• WMS Configuration & Solution Design
  • Partner with the WMS vendor - raise and track product defects and change requests, review and sign off on vendor-delivered modifications and patch/release bundles, and participate in design reviews.
  • Translate business rules into system behavior - work with developers and middleware engineers on custom logic, and validate that what was built matches what was specified.
• Integrations
  • Own functional integration design across the supply chain stack - ERP (order, inventory, PO, shipment), parcel carriers, MHE/WES/WCS, and sortation.
  • Lead data mapping and message flow design - define inbound/outbound message specifications, validate payloads via REST/JSON and API test tooling, and troubleshoot integration failures end-to-end.
  • Drive integration testing; build and execute end-to-end test scenarios spanning WMS, middleware, and upstream/downstream systems, including migrations and platform upgrades.
• Testing, Cutover & Go-Live
  • Own test strategy and UAT; author test scripts and scenarios, coordinate business testers, track and triage defects, and manage formal sign-off.
  • Plan and execute cutover data migration validation, dry runs, contingency plans, and readiness checkpoints with operations.
  • Support go-live and hypercare by being on the floor or on call during stabilization, resolve issues fast, and hand over cleanly to the support team.
• Production Support & Continuous Improvement
  • Act as senior escalation for L2/L3 WMS incidents: triage, root cause analysis, permanent fix, and post-incident review, with clear stakeholder communication throughout the incident lifecycle.
  • Analyze incident patterns: use logs, database queries, and middleware queue analysis to find systemic failure points and drive configuration or process fixes that reduce recurring volume.
  • Support peak readiness: capacity and performance validation, change freezes, runbooks and escalation paths ahead of high-volume periods.

What You Bring
Required Skills:

• 8+ years in IT business analysis, application support, or systems consulting, including 5+ years hands-on with a Tier-1 warehouse management system (e.g., Manhattan Active WMS / WMOS, SAP EWM, Blue Yonder, Oracle WMS, JD Edwards or comparable).
• Demonstrated ownership of WMS configuration across inbound, inventory, outbound, and shipping
• Strong working knowledge of DC operations: receiving, putaway, replenishment, wave planning, picking, packing, shipping, cycle counting and returns.
• Proven experience with WMS integrations to ERP, TMS/parcel, MHE/WCS and 3PL systems, including data mapping and message-level troubleshooting.
• Excellent BA craft: BRDs, functional specs, user stories, acceptance criteria, process flows, gap analysis and traceability.
• SQL proficiency: able to independently query warehouse data to investigate transactions, order status, and inventory discrepancies.
• Hands-on experience owning UAT, cutover planning, go-live support and post-go-live hypercare.
• L2/L3 production support experience with formal incident and RCA discipline in an ITSM tool (ServiceNow, Jira Service Management, or similar).
• Willingness to support critical incidents, releases, and peak periods outside standard hours; comfortable working with onsite/offshore teams.
• Bachelor's degree in Computer Science, Engineering, Supply Chain, Information Systems, or equivalent practical experience.

Preferred Skills:

• Manhattan WMS depth (Manhattan Active WMS, WMOS 2017/2019, MIF/MSF frameworks, SDN release cycles, Manhattan CoE engagement).
• MHE and automation exposure, WES/WCS, sortation, conveyor, print-and-apply, RF/voice, goods-to-person or AMR robotics.
• Retail, apparel, or high-growth DTC fulfillment background, including multi-node and cross-border (US/Canada) DC networks.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:
At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.