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Technical Service RepresentativeAir Products • Remote, Alabama, United States
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Technical Service Representative

Technical Service Representative

Air Products • Remote, Alabama, United States
17 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments
  • Support the safe, reliable, and efficient operation of customer equipment and systems
  • Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response
  • Troubleshoot equipment and process-related issues by phone using technical resources, procedures, and system data
  • Monitor, respond to, document, and troubleshoot alarms through the Advanced Systems alarm monitoring platform
  • Create and maintain detailed documentation of customer and equipment issues within SAP and other applicable systems
  • Coordinate service requests and follow-up activities through completion
  • Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities
  • Review and respond to Engineering and Sales requests supporting existing and prospective customers
  • Prioritize issues and service requests to schedule work efficiently and minimize potential product interruptions
  • Communicate with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps
  • Complete tasks professionally and in a client-centered manner

Requirements:

  • High school diploma or equivalent experience
  • Strong commitment to safety and safe work practices
  • Previous technical, mechanical, equipment maintenance, operations, or troubleshooting experience
  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills with the ability to work effectively across multiple departments and technical fields
  • Proactive and able to independently learn new technologies, adopting new methods and processes
  • Flexible and adaptable, capable of performing well in a dynamic environment
  • Strong organizational and planning skills with the ability to prioritize and coordinate multiple tasks simultaneously
  • Sound decision-making and problem-solving skills, particularly when handling competing priorities or time-sensitive issues
  • Proficiency with Microsoft Office and various PC-based applications and systems
  • Experience with cryogenic liquid bulk apparatus, industrial gas installations, or associated technologies preferred
  • Experience supporting customers or field personnel in a technical environment preferred
  • Must be able to work overnight hours, four 10-hour shifts Thursday through Sunday
  • This is a safety sensitive position

Benefits:

  • Affordable medical, dental, and vision insurance available day one of employment
  • 401(k) retirement savings plan with immediate vesting of company match and core contributions
  • Paid vacation, holidays, and sick time
  • Paid parental leave
  • Adoption assistance
  • Flexible Spending Accounts (medical, dependent daycare)
  • Health Savings Account
  • Life Insurance (AD&D), Supplemental AD&D
  • Employee Assistance Program (EAP)
  • Up to 5% domestic travel
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Technical Service Representative • Remote, Alabama, United States

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