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InSite Software
Technical Support Specialist - ConstructionInSite Software • Rochester, New York, United States
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Technical Support Specialist - Construction

Technical Support Specialist - Construction

InSite Software • Rochester, New York, United States
13 days ago
Salary
$65,000.00–$90,000.00 yearly
Job type
  • Full-time
Job description

Salary: $65,000 - 90,000 per year

Requirements:

  • We require CAD and blueprint reading ability.
  • We require a bachelors degree in mechanical engineering, civil engineering, or a related STEM discipline.
  • We are looking for excellent customer service, interpersonal, and communication skills, including strong written communication and comfort with phone and video conversations.
  • We need strong organizational skills.
  • We want a strong team player.
  • We need a demonstrated willingness to learn new software and develop new skills.
  • It is a plus if you have experience with GPS machine control.
  • It is a plus if you have a background in construction.
  • It is a plus if you have experience with Salesforce CRM.

Responsibilities:

  • We use phone, email, and remote access to build relationships and act as the go-to problem-solving expert for our CAD and PDF-based software.
  • We train new and existing users on how to master the application through MS Teams.
  • We support the launch of new application features as they are released to our growing subscriber base.
  • We partner with colleagues across departments to ensure every customer interaction is successful.
  • We help create new training content.

Technologies:

  • CRM
  • Support
  • MS Teams
  • Salesforce

More:

We are InSite Software, the leading provider of earthwork and trench takeoff solutions in the construction industry. Our customers are contractors and estimators who rely on us to win bids and build GPS machine control models. For over 35 years, we have helped teams around the world save time, improve accuracy, and prove their numbers. We offer a learning-focused environment where you can master new technologies, expand your construction industry knowledge, and grow with our evolving software platform in Rochester, NY. We provide medical, dental, and vision insurance, paid time off, and a highly competitive 401(k). This is a full-time, in-person role, and we are unable to sponsor work visas.

last updated 38 week of 2026

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Technical Support Specialist - Construction • Rochester, New York, United States

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