AXA XL is an Equal Opportunity Employer. As the SDI Claims Manager, you will play a pivotal role in leading a team that handles high-exposure Subcontractor Default Insurance (SDI) claims for some of the largest construction contractors in the industry. This position reports to the Head of Construction, Environmental Pollution & Energy Claims, with whom you will collaborate to develop and implement the group's strategy for claim handling and best practices. You will oversee a dedicated team of claims specialists and construction consultants in technical claims handling, proof-of-loss reviews, exceptional client service, and business-segment support, while fostering a culture of performance excellence and continuous improvement.
Essential responsibilities include overseeing colleagues and claim processes related to coverage, exposure evaluation, reserving, proof of loss reviews, and resolution of SDI claims in accordance with AXA XL's Global Claims Handling Principles, service standards, and applicable regulations. You will manage audits and ensure Financial Internal Controls (FIC) compliance across the claims team. Additionally, you will develop and deliver claim analytics and data insights to Underwriting, Actuarial, and Risk Engineering. Collaboration with Underwriting and Risk Engineering on claim issues and trends, capturing lessons learned, supporting policy/endorsement language reviews, and providing data-driven insights to inform underwriting decisions and portfolio strategy are also part of your role. Superior customer service to policyholders and brokers, partnering with team members, counsel, and insureds to pursue subrogation opportunities in an effective and cost-efficient manner, identifying strategic and tactical needs that can be solved through technology, process improvements, or training, maintaining close supervision of vendor management and expense control within the unit, and leading and developing the claims team through ongoing coaching, performance feedback, and targeted career development are also key responsibilities.
We're looking for someone who has advanced experience managing and supervising Subcontractor Default Insurance claims; proven ability to negotiate and settle large and complex files. Demonstrated experience managing claims handlers; proven ability to develop employee talent, manage performance, and maintain engagement. Strong analytical skills with sound judgment; takes initiative and can work collaboratively. Commitment to exceptional customer service, including professionalism and diplomacy in broker and insured relations. Excellent verbal and written communication, collaboration, presentation, and influencing skills; able to communicate effectively with internal and external stakeholders at all levels; thrives in a fast-paced environment and manages multiple concurrent responsibilities. Demonstrates impeccable ethics, integrity, and the highest standards of professionalism. Bachelor's degree required; Juris Doctor (JD) preferred.
Claims Manager, Construction SDI • Chicago, IL, United States
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