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Knowtion Health
Director II, QA, Training, AI ReadinessKnowtion Health • Remote, Alabama, United States
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Director II, QA, Training, AI Readiness

Director II, QA, Training, AI Readiness

Knowtion Health • Remote, Alabama, United States
19 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide strategic leadership for workforce development, quality assurance, training, and AI readiness across Revenue Cycle service delivery operations
  • Lead enterprise functions supporting Accounts Receivable, Clinical Denials, Appeals, Complex Claims, and related Revenue Cycle services
  • Establish scalable training and quality strategies, standardized learning methodologies, audit and quality governance, competency frameworks, and AI adoption initiatives
  • Oversee managers, supervisors, trainers, quality professionals, and other workforce enablement resources
  • Partner with operational, business intelligence, technology, and quality leaders to align talent development and quality programs with organizational priorities, client expectations, and AI-enabled healthcare operations
  • Lead enterprise quality assurance programs supporting Billing, Accounts Receivable, Clinical Denials, Appeals, Complex Claims, and related Revenue Cycle functions
  • Develop, implement, and continuously optimize enterprise learning and workforce development programs
  • Lead AI readiness and workforce adoption initiatives for approved AI-enabled tools and technologies
  • Identify performance gaps, conduct root cause analyses, and implement targeted training, quality, and remediation strategies
  • Analyze quality, training, and operational outcomes to identify trends and reduce defects and rework while improving quality, productivity, employee proficiency, and client service
  • Report to the SVP, Quality & Intelligence

Requirements:

  • Bachelor's degree in healthcare administration, Business Administration, Health Information Management, Organizational Development, Education, or a related field required
  • Master's degree preferred
  • Minimum of 10 years of progressive leadership experience within healthcare Revenue Cycle Management, Quality Assurance, Training, Operational Excellence, or Workforce Development
  • Minimum of 5 years of leadership experience managing leaders, supervisors, managers, or functional teams
  • Demonstrated expertise in Accounts Receivable Management
  • Demonstrated expertise in Clinical Denials and Appeals
  • Demonstrated expertise in Revenue Cycle Operations
  • Demonstrated expertise in Quality Assurance Programs
  • Demonstrated expertise in Learning and Development
  • Demonstrated expertise in Workforce Performance Improvement
  • Must present a valid government-issued photo ID during screening and/or interviews
  • Must consent to photograph capture during the screening or interview process for identity verification, security, and record-keeping purposes

Benefits:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Paid holidays
  • 401(k)
  • Generous PTO policy
  • Remote work arrangement
  • Dedicated, distraction-free home workspace
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Director II, QA, Training, AI Readiness • Remote, Alabama, United States

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