Program Lead, Onboarding & Certification

Program Lead, Onboarding & Certification

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the team to sustain and scale it.

Lyft is looking for an experienced professional to serve as the Program Lead, Onboarding & Certification, supporting our growing network of Autonomous Vehicle (AV) partnership sites. We're searching for a detail-oriented team member with experience supporting onboarding, certification, and provisioning processes who is passionate about process excellence, continuous improvement, and best-in-class operations, and who has a desire to make a big impact. This role guides onboarding and certification support on behalf of Flexdrive's AV partnership locations across the United States.

Reporting to the Program Manager, Field Operations Strategy, the Program Lead, Onboarding & Certification supports the day-to-day onboarding, certification, and provisioning needs of team members working at our AV partnership sites, operating within established practices and processes. You'll be a crucial conduit between internal partners and the local teams that support AV operations and manage vehicles on the ground, ensuring effective two-way communication and alignment on top priorities. As a skilled time and task manager, you will support the execution of key initiatives on behalf of the field, relying on guidance from senior managers for more complex or ambiguous decisions, while developing core program management capabilities.

If you have experience managing large programs and projects, working in dynamic environments, and solving tough problems, we'd like to talk with you.

Responsibilities

• Tracks and supports validation of AV partner Learning Management System (LMS) qualifications, ensuring team members complete required certifications and coordinating with stakeholders to resolve outstanding gaps.
• Supports onboarding and provisioning for new team members, including background checks, drug testing, and partner account provisioning, and serves as an escalation point when issues arise during the process.
• Supports team members with partner account and equipment access, ensuring team members can get up and running without delay.
• Manages day-to-day partner-related escalations, resolving issues within established practices and escalating to senior-level judgment is needed, while following up with actionable next steps to XFN teams.
• Facilitates inclusive meetings with attention to detail, accountability, and intentionality, ensuring the appropriate forum, cadence, and audience, and documenting and following up on action plans, while building working relationships with cross-functional partners.
• Supports the creation and maintenance of program-wide policies and processes around training, certification, and development to ensure an equitable, operationally efficient, and continuously improving organization.
• Establishes and maintains clear communication pathways between AV team members and the broader Flexdrive and Lyft organization, ensuring all team members stay connected to company-wide updates, resources, and support channels.
• Demonstrates initiative in executing day-to-day tasks with some guidance, consistently seeking opportunities for improvement, and displaying professional courage by driving accurate and honest results with a sense of urgency.
• Exhibits clear, concise, and impactful communication to the field and immediate stakeholders, using data-driven updates and status reports to convey project progress, while upholding Lyft's core values and behaviors.

Experience

• 1-2 years of experience in project management
• Passionate about delivering great partner and team member experiences with a strong track record to back that up
• Developing skills in building relationships with both internal and external partners, with support in navigating and communicating difficult decisions to maintain positive stakeholder engagement.
• Experience supporting projects/initiatives from ideation to completion, with guidance from senior team members
• Experience helping define, document, and provide guidance on processes
• Interest or experience in partner-facing program management, ideally within AV, tech, or other complex external partnership environments
• Experience supporting onboarding, certification tracking, or provisioning processes, with strong attention to compliance and detail
• Possesses excellent verbal and written communication skills, strong attention to detail, proven organizational abilities, and exceptional presentation skills.
• Proven ability to multitask and switch into different modes during the workday/week
• Proficient with dashboards, analyzing data, and metrics with expertise in Google Suite (Docs, Sheets, Slides)

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Nashville area is $59,040-$73,800, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.