Community Program Manager
Eastridge Workforce Solutions • San Francisco, CA, United States
21 days ago
Job type
- Temporary
Job description
Community Program Manager
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Community Program Manager to support our client's team. Location: San Francisco, CA (preferred); open to remote. Pay Rate: $160-$160/hour, depending on geographic location, experience, and other qualifications of the successful candidate. Employment Type: Temporary, 6-month contract.
Job Summary:
- Manage day-to-day operations of community member programs, including applications, onboarding, communications, and recognition
- Build and maintain processes, tooling, and documentation to help programs scale
- Develop direct relationships with community members and represent their needs internally
- Stand up and run structured product feedback programs, recruiting members for targeted feedback opportunities
- Design feedback collection methods (forms, discussions, live sessions) and synthesize results into clear reports for product teams
- Partner with cross-functional teams to manage feedback requests and close the loop with participants
- Track and report on program health, participation, and outcomes
- Help manage online community presence (e.g., Discord, Reddit), including moderation and engagement
- Identify and implement improvements across community programs
Requirements:
- Experience managing a developer or enterprise/B2B community program (e.g., ambassador, advocate, or champion programs)
- Experience building operational systems for community or customer programs (intake workflows, tracking, documentation)
- Experience running structured feedback, beta, or user testing cycles with external participants
- Experience moderating an online community (Discord, Reddit, Slack, or forums)
- Strong written communication skills, with ability to synthesize feedback into clear summaries
- Hands-on experience with community/collaboration tools (moderation, survey tools, spreadsheets)
- Comfort operating in ambiguity and building processes where none exist