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Metro Logistics USA, Inc.
Strategic Account Manager (Defense)Metro Logistics USA, Inc. • Sterling Heights, MI, United States
Strategic Account Manager (Defense)

Strategic Account Manager (Defense)

Metro Logistics USA, Inc. • Sterling Heights, MI, United States
1 hour ago
Job type
  • Full-time
Job description

Strategic Account Manager (Defense)

Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

  • Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.
  • Work with operational leaders across the USA, UK & Canada.
  • Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.
  • Provide leadership, coaching, and direction as it pertains to policies and procedures.
  • Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are delivered to the client.
  • Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.
  • Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.
  • Achieve objectives through collaboration and influencing rather than directives.
  • Travel to sites in Canada, US, and UK as required.

Skills & Experience

  • 5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills
  • 3-5 years' experience in manufacturing supply chain environment
  • Experience applying conflict resolution techniques to prevent and mitigate issues.
  • Experience working effectively and collaboratively with employees at all levels/areas of the organization.
  • Strong business acumen and knowledge of business concepts, including strategy development and financial analysis.
  • Strong MS Office skills.
  • Experience working with ERP and WMS systems and with projects involving system integration.
  • Strong analytical and problem-solving skills.
  • You align team members through clear articulation of direction and expectations.
  • You deliver on accountabilities through a reasonable appropriation of time and resources.
  • You apply critical thinking and analytical skills when problem solving.
  • You utilize tools and processes effectively to support people and business operations.
  • You can build professional business cases and present them to gain support and approval from internal and external stakeholders.
  • Must be US Passport holder with the ability to maintain security clearance
  • Prior military service preferred.

Education

  • Bachelor's Degree in a related field

Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Comprehensive benefits including medical, dental and vision
  • Life and disability insurance
  • Wellness programs to support your family's well-being
  • A 401(k) plan with company match
  • Company team wear allowance
  • Company sponsored social events
  • Community volunteering
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Strategic Account Manager (Defense) • Sterling Heights, MI, United States

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