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Urth Caffe
IT AnalystUrth Caffe • Los Angeles, California, United States
IT Analyst

IT Analyst

Urth Caffe • Los Angeles, California, United States
13 hours ago
Salary
$56,160.00–$62,400.00 yearly
Job type
  • Full-time
Job description

Salary: $56,160 - 62,400 per year

Requirements:

  • Were looking for someone with 2+ years of experience in IT support, field support, or technical operations.
  • We need hands-on experience with computer systems, hardware, peripherals, and networking equipment.
  • Experience supporting or troubleshooting POS systems is required.
  • Experience retrieving and exporting CCTV footage is required.
  • Strong troubleshooting, analytical, and problem-solving abilities are essential.
  • Clear communication and excellent customer service skills are required.
  • You should be able to juggle multiple priorities in a fast-paced setting.
  • Strong organizational skills and close attention to detail are important.
  • The role requires the ability to work both independently and as part of a team.
  • Weekend availability is required as scheduled.
  • Participation in on-call and after-hours support rotations is required.
  • You must be able to support occasional early-morning, evening, overnight, and holiday technology needs.
  • Reliable transportation and willingness to travel between locations across Los Angeles, Orange County, and Las Vegas are required.
  • Experience with POS terminals and cabling, access points, firewalls, and VPNs is required.
  • Experience with Ubiquiti, Meraki, SonicWall, technical documentation, and TimeForge is preferred.
  • We require the ability to commute to Los Angeles, CA 90013.
  • We require willingness to travel 25% of the time.

Responsibilities:

  • We provide onsite and remote technical support for our café and corporate locations.
  • We support POS systems, payment devices, printers, monitors, scanners, and related technology.
  • We install, configure, troubleshoot, and maintain hardware, software, and peripheral equipment.
  • We assist with system rollouts, upgrades, new technology deployments, and store openings.
  • We troubleshoot network connectivity, equipment failures, and other technology-related operational issues.
  • We manage and prioritize support requests from multiple departments.
  • We document issues, resolutions, and technical procedures.
  • We retrieve, review, export, and securely provide CCTV footage for authorized requests.
  • We coordinate with vendors and third-party service providers when needed.
  • We travel to locations as needed to resolve issues and support operations.

Technologies:

  • Hardware
  • Support
  • Network

More:

Urth Caffé is seeking a hands-on IT Analyst to support technology operations across our café and corporate locations. This role is ideal for a versatile IT professional who thrives in a fast-paced environment, delivers outstanding customer service, and works closely with multiple departments. The successful candidate will support POS systems, store technology, computer hardware, networking equipment, and CCTV systems while serving as a key resource for troubleshooting, deployments, and operational support. The position is in person, based in Los Angeles, CA, and includes a pay range of $27.00 to $30.00 per hour. Benefits include a 401(k) and health insurance.

last updated 36 week of 2026

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IT Analyst • Los Angeles, California, United States

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