Program Manager, Immigration

ISAP Program Manager I

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Minimum Requirements:

• Bachelor's Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of case management experience. Experience in an Alternatives to Detention immigration program is preferred.
• At least two (2) years of experience working with multi-cultural clients.
• At least two (2) years supervisory experience in a similar position is preferred.
• Valid state driver's license and the ability to safely operate a motor vehicle.
• United States citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Bilingual English/Spanish preferred.
• Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to plan, organize and direct the work of others.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

• Typical office environment
• Some travel is required.
• Must be available to DHS by a cellular telephone number 24 X 7.

BI Incorporated

Summary:

The ISAP Program Manager I is responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office in compliance with contractual obligations. Maintains frequent and timely communication with Department of Homeland Security (DHS)/US Immigration and Customs Enforcement (ICE) representatives and with community-based organizations.

Primary Duties and Responsibilities

• The ISAP Program Manager I manages and directs all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees.
• Manages all employees assigned to an ISAP office. Management responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• The ISAP Program Manager I ensures that programs function in a manner that satisfies contractual obligations. Develops timely and accurate reports on the status of program operations.
• Develops and implements strategies and action plans that will enable the office to achieve its operational and financial objectives.
• The ISAP Program Manager I serves as the local point of contact with the DHS/ICE. Maintains frequent and productive liaison with the DHS/ICE, including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences. Meets with DHS/ICE on a regular basis to provide a management level review, assess program performance and discuss and resolve problems.
• Maintains and documents routine communications with staff, such as staff meetings, to address program participants' service plans and progress, and case specialists' daily schedules.
• The ISAP Program Manager I establishes and maintains frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP.
• Evaluates, identifies and describes contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
• Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS/ICE employees, Participants and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality.
• Implements systems to physically track and supervise all program participants.
• Administers the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements. Ensures that corrective action plans are implemented in a timely manner when necessary.
• Manages program participant violations in conjunction with Intensive Supervision Case Specialist. Oversees preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary.
• Performs other duties as assigned.