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Casa de las Campanas
NOC Resident Care AssociateCasa de las Campanas • Santa Rosa, CA, United States
NOC Resident Care Associate

NOC Resident Care Associate

Casa de las Campanas • Santa Rosa, CA, United States
2 days ago
Salary
$20.00–$24.00 hourly
Job type
  • Full-time
Job description

Resident Services Associate

Oakmont Gardens | 301 White Oak Drive, Santa Rosa, CA 95409

Pay Range: $20-$24

Schedule (Full-Time): 10PM-6AM

Be the Helping Hand. Be the Welcoming Face. Be the Connection.

At Oakmont Gardens, the Resident Services Associate is a unique blended role combining hands-on resident care, concierge hospitality, and wellness-related administrative support. This position is generally divided between Resident Care Associate duties (40%), Concierge duties (40%), and Wellness clerical support (20%).

What You'll Do:

  • Assist Assisted Living residents with activities of daily living, including dressing, grooming, bathing, toileting, eating, mobility, and positioning.
  • Respond to resident call systems, assist with transfers and escorts, and report changes or concerns promptly.
  • Provide front desk coverage and warmly welcome residents, families, guests, vendors, and service providers.
  • Answer and direct calls, assist with routine requests, manage visitors, packages, mail, and community communications.
  • Monitor community entrances and security systems according to established procedures.
  • Maintain accurate resident information, directories, status lists, logs, calendars, and other administrative records.
  • Assist with scheduling assessments, appointments, meetings, and other resident-service activities.
  • Support communication and documentation between residents, families, staff, physicians, and outside providers as directed.
  • Maintain resident privacy, confidentiality, safety, and professionalism at all times.

What We're Looking For:

  • High school diploma or equivalent required.
  • Senior living, caregiving, resident services, concierge, or front desk experience preferred.
  • Strong communication, organization, and customer service skills.
  • Comfortable balancing hands-on resident care with front desk and administrative responsibilities.
  • Working knowledge of Microsoft Office, email, and general office equipment.
  • Ability to multitask, solve routine problems, and recognize when concerns should be escalated.
  • Must be able to perform the physical requirements of resident care, including standing, walking, bending, transferring, transporting, turning, and positioning residents as needed.

Hospitality Promises We Live By:

  • We greet warmly, by name and with a smile.
  • We treat everyone with courteous respect.
  • We anticipate needs and respond promptly.
  • We always ask, "Is there anything else I can do for you?"
  • We maintain professionalism and attention to detail at all times.

Why Work at Oakmont Gardens?

  • Build meaningful relationships with residents and their families.
  • Gain experience across resident care, hospitality, and wellness operations.
  • Be part of a collaborative senior living team.
  • Make a meaningful impact every day in the lives of our residents.

Apply Today

Oakmont Gardens is an Equal Opportunity Employer

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NOC Resident Care Associate • Santa Rosa, CA, United States

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